Customer Sales and Service Representative

About the role

Assist customers with needed parts, interacting extensively to clarify their needs, research and recommend parts, provide quotes, and take orders. Actively create new and add-on sales and generate leads for Outside Sales. Provide sales support and service to original equipment manufacturers (OEMs), industrial companies, heavy equipment customers, and others where fluid power is utilized.

Responsibilities

• Process customer telephone orders, assist walk-in customers, handle price and delivery inquiries, and provide quotes for products and hydraulic power units or other fluid power components.
• Meet or exceed monthly sales and gross profit quotas while building on existing sales accounts.
• Take orders by phone, mail, or other means, checking stock availability, back-order status, vendor schedules, and shipping dates; quote prices; and write and process orders.
• Work from worksheets, inventory lists, part number files, and related information to assist customers and gather details on costs, discounts, and stock availability.
• Expedite order inquiries, check order status, follow up on back orders and lost orders, and investigate defects, damages, or incorrect shipments.
• Follow up on the status of in-house repairs and monitor customer returns, including investigating causes and recommending or approving reshipment or credit.
• Seek and grow opportunities to increase business and account base by qualifying and opening new accounts using sales techniques to add-on sell, up-sell, and provide professional customer service.
• Efficiently and professionally service sales accounts while maintaining a history profile of customer interactions.
• Maintain and develop good customer relationships, continuously striving to build rapport and satisfaction.

Requirements

• High School Diploma or equivalent.
• Three years' experience in an industrial or fluid power environment.
• Ability to learn and apply new information quickly.
• Assertive team player with a positive attitude, high energy level, and ability to establish rapport and build relationships with current and potential customers.
• Good negotiation and closing skills to drive sales.
• Solid organizational skills, including the ability to manage multiple competing priorities.
• Good problem-solving and reasoning skills.