Customer Sales and Service Representative
About the role
Use your customer service skills to solve real-world problems in a global industrial distribution company. This Monday-through-Friday role offers a competitive base salary plus incentive opportunities, benefits, paid time off, and tuition reimbursement. You’ll build ongoing business relationships with customers, provide expert assistance on a wide variety of questions and problems, and help solve costly equipment breakdowns by quickly and efficiently recommending the right parts or solutions. The position is a great starting point for growth toward sales or management, with a clear career path and countless success stories of employees rising through the ranks.
Responsibilities
- Assist customers by phone and in person at our facility
- Clarify customer needs, conduct research, and recommend parts (after training)
- Meet or exceed monthly sales goals while increasing customer satisfaction
- Process quotes, take orders, and provide post-order service
- Occasionally use mechanical aptitude to help solve customer problems or troubleshoot processes
Requirements
- Self-motivated with a desire to exceed expectations
- Strong prioritization, multitasking, and sense of urgency
- Excellent verbal and written communication skills
- Ability to establish rapport and build solid relationships with a wide variety of customers
Qualifications
- 6 months of customer service experience preferred
- Excellent telephone and written skills, including English grammar
- Ability and desire to learn new systems and processes quickly
- Comfortable with computers, including Microsoft Office (Outlook & Excel) and Google search
- High school diploma or equivalent
- Valid driver’s license and clean driving record (MVR)
- SAP/ERP experience preferred but not required
- Some knowledge of industrial distribution products and hydraulics preferred but not required
- Attention to detail, accuracy, ability to multitask, and sense of humor
- Ability to lift up to 50 lbs.
Pay
Starting salary based on experience and qualifications, with added incentives earned based on performance.
Benefits
- Health, vision, and dental coverage
- 401(k) with company match
- Paid vacation, sick time, and company holidays
- Tuition reimbursement
- Personalized training and development program
- Career development and advancement opportunities