Customer Sales and Service Representative

Position Summary

Aid customers with part needs, interact extensively, research and recommend parts, provide quotes, and process orders. Generate sales and leads for Outside Sales. Provide sales support and services to OEMs, industrial companies, heavy equipment customers, etc., where fluid power is used. Experience with automation products like actuators, air valves, compressors, and a mechanical background is highly beneficial.

Essential Functions

• Process customer orders and quotes via email or phone inquiries.
• Answer delivery inquiries, track purchasing and receiving of products, check stock availability, monitor back orders, and update shipping dates.
• Use worksheets, inventory lists, part number files, and related information to assist customers.
• Gather cost, discount, and stock availability information.
• Expedite order inquiries, check order status, follow up on back orders, and resolve lost orders.
• Investigate defects, damages, and incorrect shipments, and follow up on repair statuses.
• Assist walk-in customers with product needs, provide technical support, and process orders.
• Monitor customer returns, investigate causes, approve reshipments or credits, and process paperwork.
• Seek and grow business opportunities by opening new accounts and using sales techniques for add-on sales, upselling, and customer service.
• Maintain and develop professional relationships with customers, striving for customer satisfaction.

Position Qualifications

• Skills and Abilities:
• Quickly learn and apply new information.
• Assertive team player with a positive attitude, high energy, and relationship-building skills.
• Pleasant and professional speaking voice for over-the-phone sales and communication.
• Experience in tele/sales or outside sales, or a combination thereof.
• Product knowledge of fluid power products and repairs.
• Excellent interpersonal and communication skills.
• Good negotiation and closing skills for driving sales.
• Professional image and interpersonal relationships with customers and contacts.
• Solid organizational skills, including managing multiple priorities.
• Good problem-solving and reasoning skills.
• Basic computer skills and MS Office package.
• Attend product training seminars.
• High level of integrity, accepting responsibility for actions and constructive criticism.
• Ability to listen effectively and command the English language.
• High degree of organization.
• Ability to focus on goals and achieve predetermined results.
• Self-confident demeanor to facilitate work assignments or defend ideas.
• Education:
• High School Graduate or equivalent.
• Fluid Power or Industrial Distribution degree preferred.
• Three years of experience in industrial or fluid power environments preferred.

Skills Taught After Hire

• Product and Application Training
• Hydraulic Training
• Pneumatics Training
• Mechanics Training
• Basic System Training
• Computer System Training
• Microsoft Office Training
• Sales Techniques
• ISO Training
• P21

Physical Requirements

• Able to travel by car within several hundred miles of their branch occasionally.
• Works in an indoor controlled and uncontrolled environment with occasional work outside.

Work Environment

• Indoor controlled and uncontrolled environment.
• Occasional work outside.

About the Company

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, committed to fair treatment and growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.