Customer Sales and Service Representative

Position Summary

Aid customers with part needs, interact to clarify needs, research and recommend parts, provide quotes, and process orders. Generate new and additional sales, and generate leads for Outside Sales. Provide sales support and services to OEMs, industrial companies, heavy equipment customers, etc., where fluid power is used. Experience with automation products, such as actuators, air valves, compressors, and a mechanical background is highly recommended.

Essential Functions

• Process customer orders and quotes via email or phone inquiries.
• Answer delivery inquiries, follow up on purchasing and receiving of specific products, check stock availability, track back orders, and update shipping dates.
• Use worksheets, inventory lists, part number files, and related information to assist customers.
• Gather information about costs, discounts, stock availability, and expedite order inquiries.
• Investigate defects, damages, and incorrect shipments, and follow up on repair statuses.
• Assist walk-in customers with product needs through identification, technical support, and order processing.
• Monitor customer returns, investigate causes, recommend or approve reshipments or credits, and process necessary paperwork.
• Seek and grow business opportunities by qualifying and opening new business accounts using sales techniques to add-on sales, upsell, and provide professional customer service.
• Maintain and develop good customer relationships, continuously striving to improve customer rapport and satisfaction.

Position Qualifications

• Skills and Abilities:
  • Quickly learn and apply new information.
  • Assertive team player with a positive attitude, high energy level, and ability to establish rapport and build relationships with customers.
  • Clear, pleasant, and professional speaking voice for over-the-phone sales and communication.
  • Experience in tele sales or outside sales, or a combination of both.
  • Product knowledge of fluid power products and repairs.
  • Excellent interpersonal and communication abilities.
  • Good negotiation and closing skills to drive sales.
  • Establish and maintain professional interpersonal relationships with customers and other contacts.
  • Provide a professional image over the phone.
  • Solid organizational skills, including managing multiple priorities.
  • Good problem-solving and reasoning skills.
  • Basic computer skills and MS Office package.
  • Attend product training seminars.
  • Accept responsibility for actions and accept constructive criticism without becoming defensive.
  • Proper listening skills and command of the English language.
  • High degree of organization.
  • Ability to focus on goals and achieve predetermined results.
  • Ability to act confidently to facilitate work assignments or defend ideas.
• Education:
  • High School Graduate or equivalent.
  • Fluid Power or Industrial Distribution degree preferred.

Skills Taught After Hire

• Product and Application Training
• Hydraulic Training
• Pneumatics Training
• Mechanics Training
• Basic System Training
• Computer System Training
• Microsoft Office Training
• Sales Techniques
• ISO Training
• P21

Physical Requirements

• Able to travel by car within several hundred miles of branch occasionally.
• Works in an indoor controlled and uncontrolled environment with occasional work outside.

Work Environment

• Indoor controlled and uncontrolled environment.
• Occasional work outside.

About the Company

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to fair treatment and growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.