Customer Sales and Service Representative

Essential Functions

• Process customer telephone orders, assist walk-in customers, price, and delivery inquiries, quote products and hydraulic power units and other fluid power components.
• Meet or exceed monthly sales and gross profit quotas and build on existing sales accounts.
• Take orders by phone, mail, purchase and receive a specific product line, check availability of stock, back-order status, vendor schedules, and shipping dates; quote prices; and write and process orders.
• Work from worksheets, inventory lists, part number files and related information in order to assist customers.
• Gather information as to costs, discounts, stock availability.
• Expedite order inquiries, check the status of orders, follow up on back orders, and lost orders.
• Investigate defects, damages, and incorrect shipments. Follow-up on status of in-house repairs.
• Maintain and develop good customer relationships. Continuously strive to develop and maintain customer rapport and satisfaction.

Qualifications

• Must have High School Diploma / GED or equivalent.
• Three years' experience in industrial or fluid power environment.
• Assertive team player with positive attitude, high energy level, and ability to establish rapport and build relationships with current and potential customers.
• Good negotiation and closing skills to drive sales.
• Solid organizational skills, including the ability to manage multiple competing priorities.
• Good problem-solving and reasoning skills.