Customer Operations Coordinator

About the role

We are hiring a Project Coordinator / Customer Operations Coordinator to support a leading medical device company that specializes in advanced patient simulation technology used in healthcare training environments. This role serves as a central point of contact between customers, internal teams, distribution partners, finance, and banking partners to ensure orders move smoothly from purchase order submission through fulfillment.

Responsibilities

• Process customer purchase orders and manage order entry activities with a high level of accuracy
• Serve as a primary point of contact for both new and existing customers throughout the order lifecycle
• Cook up with internal teams including Finance, Subscription Services, Order Management, and Distribution
• Provide a white-glove customer experience by ensuring customer questions, issues, and requests are handled promptly and professionally
• Research and resolve order discrepancies, payment issues, and fulfillment concerns
• Work directly with banking partners when necessary to investigate and solve payment-related issues
• Maintain detailed and accurate records within Salesforce and other business systems
• Support customers through the ordering process while ensuring all required information and documentation are completed correctly
• Handle a mix of administrative work, data entry, and customer communication
• Manage multiple priorities simultaneously while maintaining strong attention to detail

Requirements

• Must have strong customer service and relationship-building skills
• Excellent communication skills, both written and verbal
• High attention to detail and organizational abilities
• Strong problem-solving mindset and ability to navigate complex customer situations
• Experience using Microsoft Office Suite
• Ability to learn and work within Salesforce or similar CRM systems
• Comfortable handling phone calls as part of the role (approximately 10-20% of the day)
• Ability to work independently while managing multiple tasks and deadlines

Benefits

• The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Schedule

• This is a Contract to Hire position based out of Wappingers Falls, NY.
• The pay range for this position is $20.00 - $20.00/hr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)