Customer Operations Coordinator

Position Details

Location: Newton, MA
Work Model: Hybrid
Degree: Preferred

Responsibilities

• Manage customer orders and operational requests throughout the order lifecycle
• Cook with internal stakeholders and external partners to ensure accurate and timely execution
• Respond to customer inquiries and provide status updates on service-related matters
• Investigate and resolve order, inventory, and fulfillment issues
• Maintain accurate records within business systems
• Support reporting and process documentation activities
• Contribute to operational improvements that enhance customer experience and efficiency

Requirements

• 2+ years of experience in customer operations, order management, logistics, supply chain, sales support, or customer service
• Strong communication skills and experience interacting directly with customers, clients, vendors, or retail partners
• Excellent attention to detail, organization, and follow-through in a fast-paced environment
• Proficiency with Excel and business systems
• Able to manage multiple priorities while maintaining accuracy and responsiveness
• A customer-focused mindset with strong problem-solving skills and accountability

Qualifications

• Preferred degree in relevant field
• Experience with business systems and software
• Ability to work in a hybrid work model

Benefits

• Bonus eligibility
• Comprehensive benefits
• Paid overtime opportunities
• Strong career growth within operations and supply chain

Pay

$65K

Schedule

Hybrid