Customer Operations Coordinator
Tarkett Sports · Calhoun, GA · 1 mo ago
Full-time
We need to output HTML fragment with sections: About the role? Actually the posting includes description. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
Key info:
- Role: Customer Operations Coordinator
- Hybrid schedule, open to candidates based in Calhoun, GA or Carnegie, PA. Reporting to Regional Manager of Customer Operations.
- Company description: Tarkett Sports, FieldTurf etc. Could be "About the role" or "About the company"? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections have content.
We have:
- About the role: could include description of role, hybrid schedule, location, reporting line.
- Responsibilities: list of duties (What You’ll Do). That's a list.
- Requirements/Qualifications/Skills: "What You Need For Success" includes experience, computer skills, communication, etc. Could split into Requirements (minimum experience) and Qualifications/Skills (specific skills). But we can combine? The instruction: prefer a few substantive sections over many thin ones. So we could have Requirements (includes experience, computer skills, communication, etc.) and maybe Skills (but could be overlapping). Better to have Requirements and Skills separate if distinct content.
Let's extract:
What You Need For Success:
- Minimum of 2 years of experience in customer service, coordination, or field operations.
- Strong computer skills, including Microsoft Office, Salesforce (CRM), and ERP systems (Syspro experience is an asset).
- Excellent communication and written skills in English.
- Proven ability to build trust, manage relationships, and resolve issues with professionalism and empathy.
- Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Collaborative team player who enjoys supporting others, solving problems, and finding creative solutions.
- Combines operational precision with a customer-focused mindset to ensure a positive experience from start to finish.
- Able to make informed decisions quickly and confidently while maintaining a high level of service
That's a mix of requirements and skills. Could treat as Requirements (experience, computer skills) and Skills (communication, organization, teamwork, etc.). But we can also just have one Requirements section covering all. The instruction says prefer few substantive sections over many thin ones. So maybe we have:
- About the role
- Responsibilities
- Requirements (includes experience, skills, etc.)
- Benefits (What We Offer)
- Schedule (Hybrid schedule mentioned)
- Possibly Pay? No pay info given, so omit Pay section.
Benefits: "What We Offer" includes bullet list: Medical, dental and vision insurance; 401(k) with company match; Paid time off and paid holidays; Life and disability insurance; Responsible Manufacturing – Protecting Our Planet for the Future; EcoVadis Platinum Medal... etc. That's benefits.
Schedule: "This role follows a hybrid schedule and is open to candidates based in either Calhoun, GA or Carnegie, PA." So schedule: hybrid schedule, location options.
We also have location info maybe could be part of About the role or Schedule. We'll put location in About the role? But schedule section should contain schedule info. Could include location as part of schedule? Might be okay.
We must not repeat job title as heading. So no heading for Customer Operations Coordinator.
We must not include Job ID/requisition numbers.
We must remove boilerplate: EEO, equal opportunity, etc. At end: "Tarkett is an equal opportunity employer..." remove.
Also remove application instructions: "Apply now and start your next chapter..." etc. Remove.
Also remove duplicated lines.
Now craft HTML.
Structure:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections have content.
We have:
- About the role: could include description of role, hybrid schedule, location, reporting line.
- Responsibilities: list of duties (What You’ll Do). That's a list.
- Requirements/Qualifications/Skills: "What You Need For Success" includes experience, computer skills, communication, etc. Could split into Requirements (minimum experience) and Qualifications/Skills (specific skills). But we can combine? The instruction: prefer a few substantive sections over many thin ones. So we could have Requirements (includes experience, computer skills, communication, etc.) and maybe Skills (but could be overlapping). Better to have Requirements and Skills separate if distinct content.
Let's extract:
What You Need For Success:
- Minimum of 2 years of experience in customer service, coordination, or field operations.
- Strong computer skills, including Microsoft Office, Salesforce (CRM), and ERP systems (Syspro experience is an asset).
- Excellent communication and written skills in English.
- Proven ability to build trust, manage relationships, and resolve issues with professionalism and empathy.
- Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Collaborative team player who enjoys supporting others, solving problems, and finding creative solutions.
- Combines operational precision with a customer-focused mindset to ensure a positive experience from start to finish.
- Able to make informed decisions quickly and confidently while maintaining a high level of service
That's a mix of requirements and skills. Could treat as Requirements (experience, computer skills) and Skills (communication, organization, teamwork, etc.). But we can also just have one Requirements section covering all. The instruction says prefer few substantive sections over many thin ones. So maybe we have:
- About the role
- Responsibilities
- Requirements (includes experience, skills, etc.)
- Benefits (What We Offer)
- Schedule (Hybrid schedule mentioned)
- Possibly Pay? No pay info given, so omit Pay section.
Benefits: "What We Offer" includes bullet list: Medical, dental and vision insurance; 401(k) with company match; Paid time off and paid holidays; Life and disability insurance; Responsible Manufacturing – Protecting Our Planet for the Future; EcoVadis Platinum Medal... etc. That's benefits.
Schedule: "This role follows a hybrid schedule and is open to candidates based in either Calhoun, GA or Carnegie, PA." So schedule: hybrid schedule, location options.
We also have location info maybe could be part of About the role or Schedule. We'll put location in About the role? But schedule section should contain schedule info. Could include location as part of schedule? Might be okay.
We must not repeat job title as heading. So no heading for Customer Operations Coordinator.
We must not include Job ID/requisition numbers.
We must remove boilerplate: EEO, equal opportunity, etc. At end: "Tarkett is an equal opportunity employer..." remove.
Also remove application instructions: "Apply now and start your next chapter..." etc. Remove.
Also remove duplicated lines.
Now craft HTML.
Structure:
About the role
... description ...
Responsibilities
- ... ...
Requirements
- ... ...
Benefits
- ... ...
Schedule
Hybrid schedule; position open to candidates based in Calhoun, GA or Carnegie, PA.
We need to ensure we preserve all substantive information. Let's extract About the role content: The first paragraph: "Champion Your Future with Tarkett Sports and FieldTurf. Build your career with a world leader in sports construction and surfacing. FieldTurf, a world leader in artificial turf with over 25,000 installations worldwide. Trusted at every level, FieldTurf is at the surface of NFL and MLS stadiums, renowned collegiate programs, elite high schools, and local community venues. Focused on innovation with purpose, FieldTurf is helping Change the Game for athletes and facility owners. We are seeking a Customer Operations Coordinator to support our team. This role follows a hybrid schedule and is open to candidates based in either Calhoun, GA or Carnegie, PA. and will be reporting to the Regional Manager of Customer Operations. FieldTurf is part of Tarkett Sports, born from an entrepreneurial spirit and driven to find better solutions, we challenge the status quo and continue to change the game for athletes and facility owners—pioneering innovations that have reshaped entire industries. Our team is made up of the most experienced and knowledgeable experts in the field. From architectural design and full-scope construction to a comprehensive portfolio of industry-leading sports surfacing solutions, we lead with passion, pride, and purpose. Trusted at every level, from professional stadiums to local community venues, Tarkett Sports is at the surface of over 80,000 installations – highlighted by projects in NFL, CFL, MLS, and at renowned NCAA division I programs. Join the team behind renowned names like FieldTurf, Beynon Sports, ClassicCourt, GrassMaster, Tarkett Sports Indoor and Tarkett Sports Construction. Help us build the next world-class venue." We need to preserve all that but maybe trim redundant? Keep essential. We'll produce a paragraph summarizing but must not invent or summarize away detail. We can keep as is but maybe break into sentences. We must not include boilerplate like "Champion Your Future with Tarkett Sports and FieldTurf." That's okay. Now Responsibilities: list from "What You’ll Do". Let's extract each bullet: - Be the primary contact for customers within your assigned territory. - Coordinate field operations, including scheduling service visits, coordinating technicians, and ensuring timely completion. - Manage warranty and non-warranty requests from start to finish — quoting, approvals, scheduling and close out. - Collaborate closely with Sales, Drafting, Project Management, Production, Logistics, Supply Chain and Installation to ensure complete alignment. - Negotiate pricing and scheduling with vendors or contractors when needed. - Maintain accurate and up-to-date records in Salesforce (CRM) and support finance with invoicing. - Communicate proactively with customers to ensure satisfaction and transparency throughout the process. - Participate in weekly WIP (Work-in-Progress) meetings, sharing updates on service progress and results. - Continue developing product knowledge to support troubleshooting and solution-oriented discussions. Now Requirements: we need to decide what to include. Could include experience, computer skills, etc. Let's list: - Minimum of 2 years of experience in customer service, coordination, or field operations. - Strong computer skills, including Microsoft Office, Salesforce (CRM), and ERP systems (Syspro experience is an asset). - Excellent communication and written skills in English. - Proven ability to build trust, manage relationships, and resolve issues with professionalism and empathy. - Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. - Collaborative team player who enjoys supporting others, solving problems, and finding creative solutions. - Combines operational precision with a customer-focused mindset to ensure a positive experience from start to finish. - Able to make informed decisions quickly and confidently while maintaining a high level of service. We could split into Requirements (experience, computer skills) and Skills (communication, organization, teamwork, etc.). But to keep few sections, we can have Requirements covering all. Now Benefits: list from "What We Offer": - Medical, dental and vision insurance - 401(k) with company match - Paid time off and paid holidays - Life and disability insurance - Responsible Manufacturing – Protecting Our Planet for the Future - EcoVadis Platinum Medal - recognizing top 1% global performance in sustainability excellence. - Goal Zero - commitment to diverting job site and manufacturing waste from landfill. - Industry-leading manufacturing systems certified to ISO 9001 (quality), ISO 14001 (environmental), and ISO 45001 (health & safety). - Leading recycling and material regeneration through two owned and operated facilities. We should keep each as list item. Now Schedule: hybrid schedule and location. Now ensure we don't include Pay section. Now produce HTML. Check for any leftover boilerplate: At end there is "Who We Are Tarkett Sports is a world leader..." That's already included in About the role maybe duplicate. We included some of that. Might be duplicate but we can keep it as part of About the role. Ensure not to repeat same sentences too much but it's okay. We must not include "Tarkett is an equal opportunity employer..." remove. Now produce final HTML. Let's craft. Be careful to escape any HTML special characters? Not needed. We'll output:About the role
Champion Your Future with Tarkett Sports and FieldTurf. Build your career with a world leader in sports construction and surfacing. FieldTurf, a world leader in artificial turf with over 25,000 installations worldwide. Trusted at every level, FieldTurf is at the surface of NFL and MLS stadiums, renowned collegiate programs, elite high schools, and local community venues. Focused on innovation with purpose, FieldTurf is helping Change the Game for athletes and facility owners. We are seeking a Customer Operations Coordinator to support our team. This role follows a hybrid schedule and is open to candidates based in either Calhoun, GA or Carnegie, PA and will be reporting to the Regional Manager of Customer Operations. FieldTurf is part of Tarkett Sports, born from an entrepreneurial spirit and driven to find better solutions, we challenge the status quo and continue to change the game for athletes and facility owners—pioneering innovations that have reshaped entire industries. Our team is made up of the most experienced and knowledgeable experts in the field. From architectural design and full-scope construction to a comprehensive portfolio of industry-leading sports surfacing solutions, we lead with passion, pride, and purpose. Trusted at every level, from professional stadiums to local community venues, Tarkett Sports is at the surface of over 80,000 installations – highlighted by projects in NFL, CFL, MLS, and at renowned NCAA division I programs. Join the team behind renowned names like FieldTurf, Beynon Sports, ClassicCourt, GrassMaster, Tarkett Sports Indoor and Tarkett Sports Construction. Help us build the next world-class venue.
Responsibilities
- Be the primary contact for customers within your assigned territory.
- Coordinate field operations, including scheduling service visits, coordinating technicians, and ensuring timely completion.
- Manage warranty and non-warranty requests from start to finish — quoting, approvals, scheduling and close out.
- Collaborate closely with Sales, Drafting, Project Management, Production, Logistics, Supply Chain and Installation to ensure complete alignment.
- Negotiate pricing and scheduling with vendors or contractors when needed.
- Maintain accurate and up-to-date records in Salesforce (CRM) and support finance with invoicing.
- Communicate proactively with customers to ensure satisfaction and transparency throughout the process.
- Participate in weekly WIP (Work-in-Progress) meetings, sharing updates