Customer Operations Coordinator
About the role
A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs. Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.
As a Customer Operations Coordinator for Pyle, you will interact with customers, carriers, and warehouses to ensure that shipments are successful with a key focus on speed, accuracy and problem solving.
Responsibilities
- Interacting with customers to accept shipments
- Entering, scheduling, and following up on shipments to ensure an optimal customer experience.
- Developing and maintaining relationships with load planners and scheduling departments.
- Accepting/rejecting shipments and ensure timely tracking updates are completed in partner TMS systems.
- Monitoring delivered orders to ensure accurate documentation is received to prepare orders for billing.
- Working with partner carriers to gather tracking updates and identify potential exceptions.
- Utilizing external systems to schedule pickup and delivery times.
- Develop relationships with shipper, consignee, and warehouse scheduling departments.
- Collaborating with claims and customer sales representatives during exception management.
Requirements
- Demonstrate a positive attitude; team first mindset
- Must be growth oriented, motivated, and have a sense of urgency
- Strong communication skills; proficiency in MS Office
Skills
- Entry level understanding of the trucking industry (preferred, but not required)