Jobs · Pennsylvania

Customer Operations Coordinator

Tarkett · Pittsburgh, PA · 1 mo ago
Full-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate like EEO, etc. Also remove application instructions like "Apply now". Also remove navigation/legal etc. We need to parse the posting. Content: - Intro: "Champion Your Future with Tarkett Sports and FieldTurf..." etc. This is about the company, could be "About the role" or "About the company". The instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have "About the role" heading with description of role and company. - Hybrid schedule: "This role follows a hybrid schedule and is open to candidates based in either Calhoun, GA or Carnegie, PA." That's schedule info. So we can have Schedule section. - Reporting line: reporting to Regional Manager of Customer Operations. - Then "What you’ll do:" list of duties. That's Responsibilities. - Then "What you need for success:" list of qualifications/experience. That's Requirements or Qualifications. Could split into Requirements (experience) and Skills (computer skills, communication). But we can combine. - Then "What you can expect:" list of culture etc. That's Benefits? Actually it's more about culture and opportunities. Could be Benefits or maybe "What you can expect" is like Benefits and culture. We'll treat as Benefits. - Then "What We Offer" list: Medical, dental and vision insurance, 401(k) with company match, Paid time off and paid holidays, Life and disability insurance, Responsible Manufacturing – Protecting Our Planet for the Future EcoVadis Platinum Medal..., Goal Zero..., Industry-leading manufacturing systems certified..., Leading recycling... That's benefits. - Then "Who We Are:" description of Tarkett Sports. That's about the company; could be part of About the role or separate About the company. But we only have headings list; we could put under About the role. - Then EEO boilerplate to remove. - Also there is a link: https://tarkettsports.com/en-na (maybe drop as not needed? It's not boilerplate but could be considered reference; but we should preserve substantive information; it's a URL maybe not needed. Might drop as it's not essential. We must not repeat job title as heading. Job title is "Customer Operations Coordinator". Not to be used as heading. We must not include Job ID/requisition numbers. We must not include cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So remove "Apply now and start your next chapter..." etc. Also remove "Sounds like your kind of team? If you’re ready to bring your passion and talent to a company that champions your future, we want to hear from you." That's application instruction. Now produce HTML. Structure:

About the role

... description of role and company ...

Maybe combine company description.

Responsibilities

  • ...

Requirements

  • ...
Maybe also Skills separate? But we can include skills within Requirements. But we have separate headings for Skills; we could split: Requirements (experience) and Skills (technical). However the instruction says prefer a few substantive sections over many thin ones. So we can combine experience and skills into Requirements. But we also have Benefits section: we have "What you can expect" and "What We Offer". Combine into Benefits. Schedule section: hybrid schedule and location. Thus sections: About the role, Responsibilities, Requirements, Benefits, Schedule. Check if any Pay info: none. So no Pay heading. Now craft content. About the role: Should include description: "Champion Your Future with Tarkett Sports and FieldTurf. Build your career with a world leader in sports construction and surfacing. FieldTurf, a world leader in artificial turf with over 25,000 installations worldwide. Trusted at every level, FieldTurf is at the surface of NFL and MLS stadiums, renowned collegiate programs, elite high schools, and local community venues. Focused on innovation with purpose, FieldTurf is helping Change the Game for athletes and facility owners. We are seeking a Customer Operations Coordinator to support our team. This role follows a hybrid schedule and is open to candidates based in either Calhoun, GA or Carnegie, PA. and will be reporting to the Regional Manager of Customer Operations. FieldTurf is part of Tarkett Sports, born from an entrepreneurial spirit and driven to find better solutions, we challenge the status quo and continue to change the game for athletes and facility owners—pioneering innovations that have reshaped entire industries. Our team is made up of the most experienced and knowledgeable experts in the field. From architectural design and full-scope construction to a comprehensive portfolio of industry-leading sports surfacing solutions, we lead with passion, pride, and purpose. Trusted at every level, from professional stadiums to local community venues, Tarkett Sports is at the surface of over 80,000 installations – highlighted by projects in NFL, CFL, MLS, and at renowned NCAA division I programs. Join the team behind renowned names like FieldTurf, Beynon Sports, ClassicCourt, GrassMaster, Tarkett Sports Indoor and Tarkett Sports Construction. Help us build the next world-class venue." That is a lot but we need to preserve all substantive information. However we might trim duplicates: The intro repeats some. But we must preserve all substantive info, not invent or summarize away detail. We can keep it as is but maybe avoid duplication. However the instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the content but we can avoid repeating same sentences? The original had some repetition: "Trusted at every level" appears twice. We should keep both? It's duplicated lines; we should remove duplicated lines. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we need to remove duplicated lines. So we should deduplicate. Thus we need to identify duplicated lines and remove them. Let's extract the original text and see duplicates. Original: "Champion Your Future with Tarkett Sports and FieldTurf. Build your career with a world leader in sports construction and surfacing. FieldTurf, a world leader in artificial turf with over 25,000 installations worldwide. Trusted at every level, FieldTurf is at the surface of NFL and MLS stadiums, renowned collegiate programs, elite high schools, and local community venues. Focused on innovation with purpose, FieldTurf is helping Change the Game for athletes and facility owners. We are seeking a Customer Operations Coordinator to support our team. This role follows a hybrid schedule and is open to candidates based in either Calhoun, GA or Carnegie, PA. and will be reporting to the Regional Manager of Customer Operations. FieldTurf is part of Tarkett Sports, born from an entrepreneurial spirit and driven to find better solutions, we challenge the status quo and continue to change the game for athletes and facility owners—pioneering innovations that have reshaped entire industries. Our team is made up of the most experienced and knowledgeable experts in the field. From architectural design and full-scope construction to a comprehensive portfolio of industry-leading sports surfacing solutions, we lead with passion, pride, and purpose. Trusted at every level, from professional stadiums to local community venues, Tarkett Sports is at the surface of over 80,000 installations – highlighted by projects in NFL, CFL, MLS, and at renowned NCAA division I programs. Join the team behind renowned names like FieldTurf, Beynon Sports, ClassicCourt, GrassMaster, Tarkett Sports Indoor and Tarkett Sports Construction. Help us build the next world-class venue." Duplicated line: "Trusted at every level," appears twice. The first: "Trusted at every level, FieldTurf is at the surface of NFL and MLS stadiums, renowned collegiate programs, elite high schools, and local community venues." The second: "Trusted at every level, from professional stadiums to local community venues, Tarkett Sports is at the surface of over 80,000 installations – highlighted by projects in NFL, CFL, MLS, and at renowned NCAA division I programs." These are not identical lines but share phrase "Trusted at every level,". The instruction says remove duplicated lines. Likely they mean exact duplicate lines. Since they are not exact, we keep both. However we could consider them similar but not duplicate. Safer to keep both. Now responsibilities list: "What you’ll do: - Be the primary contact for customers within your assigned territory. - Coordinate field operations, including scheduling service visits, coordinating technicians, and ensuring timely completion. - Manage warranty and non-warranty requests from start to finish — quoting, approvals, scheduling and close out. - Collaborate closely with Sales, Drafting, Project Management, Production, Logistics, Supply Chain and Installation to ensure complete alignment. - Negotiate pricing and scheduling with vendors or contractors when needed. - Maintain accurate and up-to-date records in Salesforce (CRM) and support finance with invoicing. - Communicate proactively with customers to ensure satisfaction and transparency throughout the process. - Participate in weekly WIP (Work-in-Progress) meetings, sharing updates on service progress and results. - Continue developing product knowledge to support troubleshooting and solution-oriented discussions." We need to preserve all. Requirements/Qualifications: "What you need for success: - Minimum of 2 years of experience in customer service, coordination, or field operations. - Strong computer skills, including Microsoft Office, Salesforce (CRM), and ERP systems (Syspro experience is an asset). - Excellent communication and written skills in English. - Proven ability to build trust, manage relationships, and resolve issues with professionalism and empathy. - Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. - Collaborative team player who enjoys supporting others, solving problems, and finding creative solutions. - Combines operational precision with a customer-focused mindset to ensure a positive experience from start to finish. - Able to make informed decisions quickly and confidently while maintaining a high level of service" Also maybe "What you can expect:" list: "What you can expect: - A culture built on teamwork, respect, and entrepreneurial spirit - Leadership that invests in your growth and career development - Opportunities to take on new challenges, cross-train, and expand your skillset - Recognition and rewards for your contributions and achievements - A fast-paced, sports-driven environment where your work makes an impact" Then "What We Offer" list: "What We Offer Medical, dental and vision insurance 401(k) with company match Paid time off and paid holidays Life and disability insurance Responsible Manufacturing – Protecting Our Planet for the Future EcoVadis Platinum Medal - recognizing top 1% global performance in sustainability excellence. Goal Zero - commitment to diverting job site and manufacturing waste from landfill. Industry-leading manufacturing systems certified to ISO 9001 (quality), ISO 14001 (environmental), and ISO 45001 (health & safety). Leading recycling and material regeneration through two owned and operated facilities." Also "Who We Are:" description: "Who We Are: Tarkett Sports is a world leader in sports construction and surfacing, providing architectural design, full-scope construction services, and a comprehensive portfolio of industry-leading sports surfacing solutions. Trusted by leading programs at every level, we're proud to deliver a seamless turnkey experience for our clients. Over 80,000 Installations WorldwideOver 25 Years of ExperienceCollection of Leading SolutionsOne Answer for Your entire Facility https://tarkettsports.com/en-na" We need to preserve that but maybe combine with About the role.

Similar jobs