Customer Operations Coordinator

Location: Seabrook, NH | Fully Onsite

About the role

Our client is a privately owned manufacturing company who is seeking a Customer Operations Administrator! This is an excellent opportunity for someone who enjoys being the person customers can rely on to make sure an order moves smoothly from initial request through delivery. The focus is on supporting established customers, responding to new orders and requests, and coordinating the details required to move those orders through the business. You'll serve as an important connection point between customers and the internal teams responsible for engineering, production, shipping, and accounting.

Responsibilities

• Prepare accurate quotes based on customer requirements, product specifications, pricing, and delivery needs.
• Communicate with established customers by phone and email regarding quotes, orders, product questions, and updates.
• Enter quotes, orders, customer information, and product configurations into the ERP system.
• Process approved quotes into sales orders and coordinate details with engineering, production, shipping, and accounting.
• Prepare purchase orders, order documentation, and other paperwork needed to keep orders moving.
• Coordinate delivery and freight arrangements, including shipping instructions and carrier communication.
• Track orders and proactively communicate timelines, changes, and delivery updates to customers.
• Maintain accurate customer, pricing, order, and shipping records.

Requirements

• 3+ years of experience in quoting, customer service, sales administration, order management, or a related environment.
• Hands-on quoting experience is required.
• Experience processing customer orders and coordinating information across multiple departments.
• Strong attention to detail and comfort working with numbers, pricing, and product information.
• Experience working with an ERP or business management system; Sage 100 experience is a plus.
• Strong written and verbal communication skills.
• The ability to prioritize multiple customer requests and keep orders moving without losing track of details.

Pay

$65,000–$85,000, depending on experience

Schedule

Monday–Thursday, 8:00 AM–5:00 PM; Friday, 8:00 AM–3:00 PM