Customer Operations Coordinator

About the role

Join the best radiopharmaceutical company in the world! If you’re looking to make an impact while building a meaningful career in a specialized, fast-growing field, NorthStar Medical Radioisotopes is the place to do it. NorthStar is a growing, commercial-stage company focused on advancing patient care by providing therapeutic radioisotopes and novel radiopharmaceuticals to detect and treat cancer. At the forefront of NorthStar’s technological innovation is scientific excellence, using first-in-kind electron accelerator technology and integrated campus capabilities to drive progress in radiopharmaceutical manufacturing. Our work is driven by a meaningful mission—advancing life-saving radiopharmaceutical development and ensuring a reliable supply of critical medical isotopes for patients in need.

As a rapidly growing organization operating on the cutting edge of science, we offer exceptional career growth and professional development opportunities, supported by world-class facilities and a competitive benefits package.

Responsibilities

• Support customer inquiries related to orders, shipments, deliveries, invoices, documentation, and general account administration, escalating relationship or commercial matters to the appropriate primary contact.
• Accurately enter, process, verify, and maintain customer orders, purchase orders, delivery requirements, and customer account information within the company ERP system.
• Monitor order status and assist with routine updates regarding delivery schedules, delays, shipment information, and documentation needs for customers and internal stakeholders.
• Coordinate with Logistics, Operations, Commercial, Accounting, and Quality teams to support timely order fulfillment, accurate documentation, and resolution of routine order-related issues.
• Document, track, and communicate routine customer concerns, service requests, quality notifications, and product delivery issues in accordance with company procedures, escalating as appropriate.
• Support contract and purchase order administration by ensuring required documentation is received, processed, and maintained accurately.
• Maintain accurate customer records, order files, correspondence, and related documentation in accordance with company record retention requirements.
• Generate routine customer reports, order status reports, and other administrative reports as requested.
• Assist with customer account setup, customer onboarding documentation, and ongoing account maintenance activities as directed.
• Support continuous improvement initiatives by identifying recurring customer service issues and recommending process improvements.
• Develop working knowledge of company products, customer agreements, and business processes to effectively respond to customer inquiries.
• Demonstrate accuracy, responsiveness, professionalism, and the behaviors and core values that support NorthStar’s Mission.

Requirements

• High school diploma or equivalent required; associate degree in Business, Customer Service, Supply Chain, Logistics, or a related discipline preferred.
• One (1) or more years of experience in order entry, data entry, customer service, administrative support, logistics, or a related business support role preferred. An equivalent combination of education and experience may be considered.
• Strong attention to detail, accuracy, organization, follow-through, and the ability to manage multiple priorities in a fast-paced environment are required.
• Experience supporting order entry, customer administration, or documentation processes in a regulated manufacturing, healthcare, pharmaceutical, biotechnology, or industrial environment preferred.
• Experience utilizing ERP systems, customer relationship management (CRM) software, and business systems strongly preferred.

Additional Information

Please note the company cannot provide immigration-related sponsorship (including H-1B status, O-1 status, Optional Practical Training support, etc.) for this position. Each successful applicant will be required to complete the Form I-9, Employment Eligibility Verification, demonstrating both identity and employment authorization, on or before the first day of employment. Under federal law, only truthful information may be provided on the Form I-9.