Customer Operations Coordinator

About the role

As a Customer Operations Coordinator, you are the connective tissue between freight, carriers, and customers. You're tendering loads, scheduling pickup and delivery appointments, tracking shipments from inception to final mile, and keeping customers informed every step of the way. As you grow into the role, you'll expand into spot quoting and setting up billing correctly, accepting and deciding on offers, and taking on greater ownership of the accounts you support.

Responsibilities

• Tender loads and manage freight activity within the Transportation Management System (TMS)
• Schedule pickup and delivery appointments with warehouses and customers
• Track shipments in real time and proactively communicate status updates to customers
• Support Key Account Managers in managing their accounts
• Aid in spot quoting and ensure billing is set up accurately
• Accept and evaluate freight offers
• Identify and resolve shipment issues quickly; escalate billing or operational concerns to leadership and relevant teams
• Prioritize your daily workload across load entry, tracking, reporting, and account management
• Maintain report cards and ensure all entries are accurate and complete

Requirements

• Strong verbal and written communication skills: comfortable on the phone and in email
• The ability to stay calm, cool, and collected under pressure
• A genuine capacity to multitask without losing accuracy or composure
• A self-starter mentality: you get in your seat, you prioritize, and you don't need to be hand-held
• A high energy and an extroverted personality that can match the pace of an open, collaborative office
• Nice to have: Experience in a high-volume, fast-paced service environment (restaurant and hospitality backgrounds translate exceptionally well here), a track record of managing multiple priorities and different personalities with patience and professionalism, and a general understanding of the transportation or logistics industry

Qualifications

• At least 1 year of customer service or sales experience

Skills

• Strong verbal and written communication skills
• The ability to stay calm, cool, and collected under pressure
• A genuine capacity to multitask without losing accuracy or composure
• A self-starter mentality
• A high energy and an extroverted personality

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts for eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Pay

Competitive base salary plus an uncapped commission structure

Schedule

Full-time, fully onsite Monday through Thursday, work from home on Fridays. Shifts are either 7 am to 4 pm or 8 am to 5 pm depending on the account assigned, with flexibility based on preference.

Flex Days

14 additional flex days available, usable as extra work-from-home days or schedule adjustments.