Customer Operations Coordinator

Gladex Travel and Tours Corp is seeking a Customer Operations Coordinator to assist with flight and hotel planning, custom itineraries, travel packages, traveler service, and reservation support. This full-time, 100% remote position is open to candidates throughout the United States.

About the role

This role centers on coordinating day-to-day workflows, records, schedules, and cross-team follow-up.

Responsibilities

• Maintain operational trackers, queues, assignments, schedules, records, and status updates.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests.
• Review workflow data for exceptions, delays, or incomplete records and route issues to the appropriate owner.
• Prepare recurring operational summaries, task reports, and status updates for managers.
• Document procedures, process changes, handoff requirements, and recurring operational issues.
• Support process improvements to enhance accuracy, timeliness, and consistency in routine work.

Requirements

• Strong organization, follow-up, documentation, and problem-solving skills.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Pay

$75,500 - $84,500 per year

Experience level: Associate