Customer Operations Coordinator

Location: Austin, Texas — 100% remote

About the role

Smartly Technologies is adding a Customer Operations Coordinator to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. The Customer Operations Coordinator will coordinate day-to-day workflows, records, schedules, and cross-team follow-up. The opening is full-time and open to candidates based in Austin, Texas.

Responsibilities

• Maintain operational trackers, queues, assignments, schedules, records, and status updates.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests.
• Review workflow data for obvious exceptions, delays, or incomplete records and route issues to the appropriate owner across managed IT and technical delivery.
• Prepare recurring operational summaries, task reports, and status updates for managers.
• Document procedures, process changes, handoff requirements, and recurring operational issues.
• Support process improvements that make routine work more accurate, timely, and consistent.

Requirements

• Strong organization, follow-up, documentation, and problem-solving skills.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and careful attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Pay

$75,500 - $84,000 per year

Employment type: Full-time
Experience level: Associate