Customer Operations Coordinator

About the role

Signal Travel & Tours, Inc. is seeking a Customer Operations Coordinator to support leisure and corporate travel, trip planning, bookings, tours, payments, customer service, and travel operations. In day-to-day work, you will coordinate workflows, records, schedules, and cross-team follow-up. This position is full time and 100% remote, open to candidates throughout the United States.

Responsibilities

• Maintain operational trackers, queues, assignments, schedules, records, and status updates.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests.
• Review workflow data for exceptions, delays, or incomplete records and route issues to the appropriate owner across travel booking and customer service.
• Prepare recurring operational summaries, task reports, and status updates for managers.
• Document procedures, process changes, handoff requirements, and recurring operational issues.
• Support process improvements to enhance accuracy, timeliness, and consistency in routine work.

Requirements

• Strong organization, follow-up, documentation, and problem-solving skills.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Pay

$76,500 - $85,000 per year

Schedule

Full time, 100% remote