Customer Operations Coordinator

About the role

Sensient Technologies is seeking a Customer Operations Coordinator to support the Colors Group business in Sauget, IL. This role involves working cooperatively with team members to service existing customers, providing opportunities for skill and career growth in a team-centric environment.

Responsibilities

• Be responsible for order administration, processing, follow-up, contract review, problem resolution, and customer requests for multiple business units.
• Accurately and efficiently process customer transactions such as orders, quotes, debits, credits or returns.
• Communicate with planners and shipping personnel to ensure on-time deliveries and advise customers of delays if needed.
• Review production and shipping schedules to determine impact on customers expected deliveries.
• Perform a variety of customer transactions such as; order entry, processing, follow-up, and contract review.
• Work with account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing information.
• Resolve routine customer issues and customer requests, communicate with account managers and customer service managers regarding any special situations.
• Manage multiple priorities and deadlines effectively while maintaining strong attention to detail and organizational skills.

Requirements

• A bachelor’s degree is preferred, along with 3-years of customer service experience.
• Strong communication skills, including ability to capture the detail of a situation and communicate accurately, professionally and completely, verbally and in writing.
• Ability to multitask while maintaining high degrees of attention to detail, accuracy and poise.
• Solid proficiency in JD Edwards (JDE) and experience in a Microsoft Office environment (Word, Excel, Power Point) is desired.

Qualifications

• High school diploma or equivalent required.
• Experience in a customer service role preferred.
• Basic computer skills, including Microsoft Office.

Skills

• Customer service skills.
• Attention to detail.
• Time management.
• Problem-solving skills.
• Communication skills.
• Proficiency in JD Edwards and Microsoft Office.

Benefits

Excellent compensation, comprehensive benefits package, and development opportunities. Comprehensive training during onboarding and beyond.

Pay

The hourly rate for this position is $27.00 - $30.00 per hour USD. Pay within the range is based on several factors, which may include, but are not limited to education, work experience, specialized training, and labor market conditions.

Schedule

The successful candidate will be expected to work 40 hours per week, 5 days per week, at Sauget, IL.

Location

The successful candidate will be expected to work at Sauget, IL and must reside in the area or be willing to commute.

Equal Opportunity Employer

Sensient Technologies is an Equal Opportunity Employer.