Customer Operations Coordinator

Lorygen Group is adding a Customer Operations Coordinator to work across digital presence, accessibility-focused services, customer support, marketing, content, project coordination, and technology-enabled delivery.

About the role

The Customer Operations Coordinator will coordinate day-to-day workflows, records, schedules, and cross-team follow-up. The opening is full time, fully remote, and open to candidates throughout the United States.

Responsibilities

• Maintain operational trackers, queues, assignments, schedules, records, and status updates.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests.
• Review workflow data for obvious exceptions, delays, or incomplete records and route issues to the appropriate owner across digital services and customer delivery.
• Prepare recurring operational summaries, task reports, and status updates for managers.
• Document procedures, process changes, handoff requirements, and recurring operational issues.
• Support process improvements that make routine work more accurate, timely, and consistent.

Requirements

• Strong organization, follow-up, documentation, and problem-solving skills.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and careful attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Pay

$75,000 - $83,500 per year

Schedule

Full time, 100% remote

Open to candidates throughout the United States.