Customer Operations Coordinator

EBG powers a proprietary suite of e-commerce platforms and technology solutions to deliver exclusive deals and special offers from the world's top brands and experiences. Specializing in live entertainment, travel, retail products and services, EBG operates a network of employee and membership-based marketplaces with a reach exceeding 100 million users. EBG owns the nation’s most comprehensive employee savings program, serving over 40,000 corporate clients through its B2B2C platforms TicketsatWork, Plum Benefits, Working Advantage, and Beneplace and offers additional value through its loyalty program, FunLife Rewards. Undercover Tourist®, a prominent online travel site, is owned by EBG. Visit www.ebgsolutions.com to learn more about EBG and its commitment to connecting people to exceptional experiences. EBG’s people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. We believe in the value of working near our colleagues, and we foster and prioritize meaningful in-person connection whenever possible. EBG primarily hires within our core cities—Orlando, New York, Austin, Las Vegas, and Aventura (Miami) with a focus on candidates located within a commutable distance to collaboration offices within these markets. Job Description As a Customer Operations Coordinator you will be supporting our guests, the Operation Support team, and our customer care department. You will assist in resolving customer service issues, fulfilling manually booked products and reporting. Duties And Responsibilities Handling of guest issues and escalations Handling of fulfillment of manually booked products; including ticket transfers when applicable Provide outstanding service to all customers; both internal and external Assisting vendors with various reports Maintain accurate and detailed spreadsheets Support Customer Care, Operation Support and IROs as needed Must provide professional support both written and verbally to customers and partnersMust be able to take and make phone calls on a recorded lineMust be able to perform work both remotely and in office Perform additional duties as assigned Qualifications Experience with Ticketing, Events, Hospitality / Hotels, Attractions, Box Office, Yield Management, or Technical OperationsComprehensive knowledge of Microsoft applications and the InternetCandidate to possess intermediate skill level in Microsoft Office products (Outlook, Excel, Word, PowerPoint)Excellent customer service and vendor relation skillsExcellent problem-solving skillsStrong passion for travel and entertainmentHigh energy, ability to remain focused on goals, working independentlyAbility to communicate effectively both written and oral in a professional mannerAbility to multi-task, be a team player, and have strong organizational skillsAdaptable to change with a positive can-do attitudeFluency in Spanish a plus What Sets You Apart You have the proven ability to resolve complex customer issuesYou are detail-oriented and highly organized, you manage ticket requests, spreadsheets, and multiple tasks with easeYou thrive in a collaborative environment, being a flexible and reliable team player to help whenever needed This is an operational role that requires the availability to work Monday-Friday 8AM-5PM. Must be flexible to work Holidays in December if needed. This role has a hybrid schedule with 2 days in the office weekly. Additional Information EBG offers outstanding employee benefits including: Medical, Dental & Vision401k MatchShort Term Disability, Long Term Disability (Company Paid)Company Paid Basic Life and AD&DAdditional Voluntary Benefits Flexible Work Arrangements3 Weeks of PTO + 5 Personal DaysPaid Holiday Break from Christmas to New YearPaid HolidaysFitness Reimbursement ProgramAnnual Day of GivingShare in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace! The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. All your information will be kept confidential according to EEO guidelines.