Customer Operation Coordinator, AgVenture

Join Vylor—Powering the Future of Agriculture At Vylor, we’re advancing agriculture through breakthrough science—combining elite germplasm, cutting-edge biotech, and next-generation expertise in gene editing and molecular breeding. Our portfolio includes trusted industry brands like Pioneer®, Brevant®, and Hoegemeyer®, delivering performance farmers rely on. Join us to help scale innovation globally and shape what’s next in crop science. AgVenture - Customer Operation Coordinator AgVenture has an opening for Customer Operation Coordinator. This position will be responsible for managing our relationships with our Independent Seed Companies. Monitor supply/demand signals, inventories, and product quality for multiple crops. Develop/coordinate supply and demand models, which may involve combinations of the following: forecasting seed production and utilization, monitoring/making decisions about seed quality/quality testing and available to sell quantities, help with the planning and executing of most efficient logistics plans that meet customer’s needs. Manage assigned processes from inception through completion and review, ensuring that business needs are met, and risk exposure is minimized. Identify problems, initiate corrective actions, and maintain regular communications with multiple groups inside and outside AgVenture. Develop and implement consistent business process improvements and systems that enhance AgVenture’s ability to develop and execute plans for all product lines. Participate in or lead cross-functional teams and assist various personnel with a wide range of analytical applications to improve the integration of the supply process with the processes of other functions with AgVenture. What You'll Do General Responsibilities Provide high-level customer service on product supply support utilizing a “coaching culture” to an assigned area at Sales Provider level on deadlines, supply information, and product reductions.Be the main contact on all supply related topics to the ISC in the assigned area. Proactively communicate on supply chain topics and successfully integrate changes with field sales.Evaluate each POS contact through effective questioning and problem resolution skills to effectively and efficiently resolve issues presentedPromote Business Unit direction, best practices and or initiatives surrounding all aspects of Demand Plan, Supply, Invoice Integrity, Product Placement, Shipping and ReturnsActively support teammates to ensure a high-level performance across the entire AgVenture team when requested Manage product allocations Guide product moves, cuts/substitutions, and winter production product allocations with the direction of the teamManage product moves at the Point-of-Sale Level, cuts/substitutions, and winter production allocations with the guidance of teamProactively suggest and manage product substitutionManage/facilitate product swaps within and between Independent Seed CompaniesDrive “sell the plan” strategyDrive utilization of new and winter products (monitoring and communicating reports) Order Management Utilize the appropriate systems and reports to assist ISC in locating needed productsManage in-season orders (e.g. adding products, in field transfers vs plant deliveries)Manage sales orders for all product lines - analyzing orders to maximize salesPromote accurate invoices, transfer documentation and data transmissions to keep systems updated Product logistics & distribution Be the support contact for product distribution (e.g. shipping targets, collaboration with shipping coordinators)Manage special sales orders request according to business rules (e.g. probulk, multiple warehouses, direct ships) Assist in demand planning Support summer package & treatment activityReview and check ISC demand plansDemonstrate implications of ISC demand plans on their product supplySupport system questions Systems Knowledge/Support Understand the SeedWare system and assist in supporting questions from the field.Work with all internal systems including SAP, Managed Supply, SharePoint, Excel, and Pivot tables.Continue to develop professionally by remaining current with new technologies What You'll Need Education - Bachelor's degree in Business or Agriculture is preferred Experience – 2-3 years related experience in sales, customer service and/or agriculture experience which includes leadership skills. Demonstrated knowledge of agriculture. Ability to learn basic product knowledge as it relates to the support of sales and customersPC experience with basic skills in multiple software applications: Excel, Word, PowerPoint, and SAP. Power BI experience would be a plus.Demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environmentStrong communication skills (including telephone, e-mail and presentation skills) and ability to communicate accurate information timelyDemonstrated ability to effectively communicate with diverse groups of people with the ability to analyze and solve problems in an empowered, self-directed/managed work environment.Outstanding customer service skillsDemonstrated ability to recognize process improvement opportunities as well as effectively communicate and implement change Core Competencies Customer Orientation: Builds rapport and cooperative relationships with customers. Consider how actions or plans will affect customers and respond quickly to meet customer needs and resolve problemsInnovation (problem solving): Examines numerous potential solutions and evaluates each before accepting anyDriving for Results: Approaches work challenges with a "can do" mindset. Collects and reviews data on a regular basis to determine progress, anticipate needs, and make necessary adjustmentsDecision-Making: Helps develop decision criteria based on factors that affect customers, employees, and organization. Takes or initiates action to address an issue, prevent a problem from arising, or solve a problemConflict Resolution: Not reluctant to confront conflict and seek advice/help at appropriate times Functional Competencies Data analysis: Able to extract useful data from known sources to identify and deliver recommendationsProduct knowledge: Able to facilitate product substitutions within area portfolio. Has basic knowledge of product portfolios, niche markets and general marketing/agronomic segmentsDemand Planning: Understands trade off implications of demand plan decisions (e.g., short/long products) and has knowledge on demand prioritization rulesAllocation and Order Management: Able to facilitate the product movement process independently and provide guidance on long/short products based on recommendations from managementDistribution Management: Able to understand the packaging requirements for each customer Benefits – How We’ll Support You Numerous development opportunities offered to build your skillsBe part of a company with a higher purpose and contribute to making the world a better placeHealth benefits for you and your family on your first day of employmentFour weeks of paid time off and two weeks of well-being pay per year, plus paid holidaysExcellent parental leave which includes a minimum of 16 weeks for mother and fatherFuture planning with our competitive retirement savings plan and tuition reimbursement programLearn more about our total rewards package here - Corteva BenefitsCheck out life at Vylor! https://www.linkedin.com/company/vylorgenetics/ Are you a good match? Apply today! We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team. Corteva announced to separate our current advanced seed and genetics business to establish a standalone company, operating as Vylor, Inc. The process of the planned separation is anticipated to be completed the fourth quarter of 2026, subject to legal requirements and board approval. Should you accept this position, it is anticipated that, following conclusion of the separation, you would be an employee of Vylor, Inc. and your employment would be governed by Vylor, Inc. employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by Vylor, Inc. at an appropriate time and subject to any necessary consultation processes. Vylor is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.