Customer Logistics Coordinator

Key Responsibilities

• Follow safety policies and procedures to ensure a safe work environment
• Attend daily meetings to discuss production and shipping schedules
• Communicate with customers to verify transportation preferences
• Schedule daily dock appointments with dispatchers and drivers
• Maintain knowledge of the daily production schedule
• Manage and maintain the daily shipping dock schedule
• Work with the shipping department to ensure shipping schedules are met
• Process outgoing shipments through the company ERP system
• Review and approve or dispute shipping carrier invoices for accounts payable
• Submit requests for quotes to carriers and schedule incoming and outgoing freight
• Maintain a clean and organized work area
• Contact customers regarding order delays
• Absorb and complete order entry
• Absorb and assist with email requests regarding order updates
• Scan BOLs and attach them to orders
• Answer live requests on the company’s webchat
• Verify freight cost on orders
• Send tracking information to customers once orders ship
• Back up phones and direct callers to the appropriate associate
• Back up Customer Service Manager when out of office, including sales reports, meeting reports, and order entry
• Perform all other duties as assigned by manager

Qualifications

• Proficient in Microsoft Office Suite, Excel, PowerPoint, CRM, and EDI
• Strong verbal and written communication skills
• Strong attention to detail
• Excellent time management and organizational skills

Education

• High School Diploma or G.E.D.
• Two (2) or more years of work-related experience in a shipping environment
• Minimum of two (2) years of administrative and customer service experience

Physical Requirements

• Ability to work in a manufacturing environment that may be hot or cold
• Ability to wear required PPE at all times (safety glasses, hearing protection, etc.)