Customer Listing Coordinator

Primary Functions

• Respond to customer inquires, answer product questions, and solve order issues.
• Process orders daily, coordinate shipments, supply tracking information to the appropriate party, and create invoices.
• Reschedule listings from cancelled orders and edit listings based on customer feedback & concerns.
• Evaluate offers by conducting market research and looking up product histories - making good judgement on when to accept, decline, or counteroffer based on market conditions.
• Answer inbound calls from interdepartmental inquiries.
• Pitch in with the evaluation of trade-in and returned gear.

Skills & Experience

• Strong music gear knowledge that encompasses most of the equipment we sell.
• Excellent verbal and written communication skills.
• Critical thinking, problem solving abilities.
• An analytic mind and research skills.
• Good people management and coordination skills.
• Customer service experience.

Sweetwater's "Ideal" Team-Player

• WOWs the Customer - Deep passion and desire for creating amazing customer & colleague experiences.
• Get Things Done - Great work ethic and moves with a sense of urgency.
• Obsesses over the Details – committed to paying attention to the details.
• Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better.
• Develop the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey.