Customer Growth Executive

Responsibilities

• Build and maintain trusted relationships with assigned clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Proactively search for new opportunities to increase customer spend and cross-sell into new use cases, portfolios, services.
• Serve as a focal point for clients when it comes to meeting their business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
• Cook up different teams in order to best serve the customer.
• Understand the client’s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit, margin%, and cross-sells as the most important metrics).
• In cooperation with supporting departments, ensure the client’s account is properly set up/collaborate with Platform Operations teams to arrange setup which enables the client’s activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast the client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
• Promote team spirit and nourish critical thinking.
• Help mentor and onboard other team members and newcomers.
• Have an excellent knowledge of Infobip products, platform, and relevant markets.
• Have an excellent knowledge of the client’s business and ways they (can) use Infobip.
• Stay up to date with industry trends and competition.

Qualifications

• Excellent knowledge of Infobip products, platform, and relevant markets.
• Excellent knowledge of the client’s business and ways they (can) use Infobip.
• Up to date with industry trends and competition.

Skills

• Strategic focus on x-selling and upselling.
• Client advocacy.
• Performance metrics.
• Effective account management.
• Internal coordination.
• Continuous personal and team development.

Benefits

• Medical, Dental, and Vision insurance.
• Basic life insurance.
• 401(k) plan participation with company match.
• Short-term and long-term disability insurance.
• Wellness plan of up to $500/year pro-rated based on hire date.
• PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually.
• Additional leave time for marriage, relocation, bereavement, and other major life events.
• Twelve (12) weeks of paid parental leave.
• Participation in employee share ownership plan (ESOP).
• Fourteen (14) paid holidays annually.

Pay

Salary Range: $70,000 - 105,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset). This role is also eligible for quarterly discretionary bonus.

Schedule

N/A