Customer Growth Executive

Responsibilities

• Build and maintain trusted relationships with assigned clients to achieve overall customer health and growth.
• Proactively search for new opportunities to increase customer spend and cross-sell into new use cases, portfolios, and services.
• Serve as a focal point for clients when it comes to meeting their business and technical expectations, including handling technical escalations, services/product adoption, and communicating customer feedback and ideas to Product teams.
• Coordinate different teams to best serve the client, understand the client’s structure and processes around choosing/implementing new solutions, and ensure the client’s account is properly set up.
• Collaborate with Platform Operations teams to arrange setup enabling client’s activities based on agreed business scope, including account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance.
• Work with Revenue Assurance to monitor and take actions to minimize health risks, actively involving in ensuring financial collections and netting.
• Analyze and forecast client’s traffic, take immediate actions to ensure ongoing business growth, minimize losses, and maximize gross profit/revenue.
• Power users, help improve Infobip’s internal tools for account setup, traffic monitoring, and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
• Cook with internal teams to timely fulfill client’s requirements, including Customer Success, Sales Engineers, Customer Support, CPaaS Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance.
• Update all activities regarding client engagements and opportunities in dedicated tools (SF).
• Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting the client’s perspective to the internal stakeholders.

Qualifications

• Promote team spirit and nourish critical thinking.
• Mentor and onboard other team members and newcomers.
• Have an excellent knowledge of Infobip products, platform, and relevant markets.
• Have an excellent knowledge of client’s business and ways they (can) use Infobip.
• Stay updated with industry trends and competition.

Benefits & Perks

• Medical, Dental, and Vision insurance;
• Basic life insurance;
• 401(k) plan participation with company match;
• Short-term and long-term disability insurance;
• Wellness plan of up to $500/year pro-rated based on hire date;
• PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually;
• Additional leave time for marriage, relocation, bereavement, and other major life events;
• Twelve (12) weeks of paid parental leave;
• Participation in employee share ownership plan (ESOP);
• Fourteen (14) paid holidays annually.