Customer Success Executive

Role Overview

We're looking for a passionate and proactive Client Success Executive to join our growing Contingent Workforce Solutions team. This is an exciting opportunity for someone who enjoys building relationships, solving problems, and delivering an exceptional client experience.

You'll be at the heart of our contingent workforce programs, acting as the first point of contact for clients, suppliers, and contingent workers, ensuring every interaction is professional, responsive, and adds value.

Working with global clients across a range of industries, you'll become an expert in our workforce technology and operational processes, helping organizations successfully manage their contingent workforce while continually looking for opportunities to improve service, efficiency, and client outcomes.

What you'll be doing

• Deliver an outstanding client experience by acting as the first point of contact for operational queries across our contingent workforce programs.
• Build trusted relationships with clients, suppliers, and internal stakeholders, managing expectations and ensuring a consistently high level of service.
• Manage the full contingent worker lifecycle, including worker acquisition, onboarding, assignment management, extensions, time and expense management, and offboarding.
• Become a subject matter expert in our Vendor Management System (VMS) and workforce technology, supporting users and promoting best practice.
• Review candidate submissions, complete screening and pre-qualification activities, and ensure high-quality talent is presented efficiently.
• Maintain accurate worker and assignment records within the VMS, ensuring data integrity at all times.
• Resolve client, supplier, and worker queries quickly and effectively, owning issues through to successful resolution.
• Produce scheduled and ad hoc reports that support governance, invoicing, compliance, and operational decision-making.
• Monitor service levels and contractual KPIs, ensuring delivery against agreed SLAs.
• Support project initiatives including system testing, process improvements, change management, supplier engagement, and stakeholder training.
• Work closely with Finance to resolve invoice and payment queries efficiently.
• Continuously identify opportunities to improve processes, technology, and the overall client experience.

What we're looking for

• You'll enjoy working with people just as much as you enjoy solving problems. You're organized, proactive, and genuinely care about delivering exceptional customer service.
• You'll ideally have:
• Previous experience in recruitment (permanent and temporary hiring), recruitment operations, client success, client services, account support, or administration.
• Excellent relationship-building skills with a customer-first mindset.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• A proactive approach to problem solving, with the confidence to take ownership of issues through to resolution.
• Good analytical skills and confidence working with data and reporting.
• Experience using Microsoft Office, particularly Excel, Word, and PowerPoint.
• Experience working with recruitment technology, workflow systems, ATS, CRM, or Vendor Management Systems (VMS) would be advantageous.
• The ability to quickly learn new systems and embrace new technologies.
• A continuous improvement mindset, always looking for better ways of working.
• A positive attitude, resilience, and a good sense of humour.

If you're naturally organized, love working with people, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.