Customer Success Manager

About the role

This role is at the heart of transforming how businesses sell, support, and scale with the help of AI-powered teammates. You’ll help define what the next generation of Customer Success looks like, balancing relationship building, enablement, and AI-driven insights to deliver outcomes that scale.

What you’ll drive (missions, not chores)

• Lead onboarding journeys that ensure customers realize value quickly
• Build strong long-term relationships through quarterly reviews, training workshops, and proactive outreach
• Manage customer support inquiries with speed and empathy via our ticketing system
• Identify expansion opportunities within existing accounts and collaborate with sales teams on growth
• Report on customer KPIs and health metrics weekly, providing actionable insights to leadership
• Gather and relay customer feedback to product, engineering, and support teams
• Actively participate in the respect of all the company's security practices and policies.

What you'll bring

• 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
• Experience using AI tools in Customer Success
• Strong communication and relationship-building skills, able to engage at all organizational levels
• Proven ability to collaborate cross-functionally with sales, product, and engineering teams
• Strong technical and computer literacy, with comfort navigating SaaS tools and CRMs
• Excellent organization and time management, able to balance multiple accounts and priorities

Important Info

• Location: Austin, TX
• This role is full-time in-office at our Austin HQ (Northwest Hills)