Customer Success Manager

What You'll Do

• Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
• Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
• Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
• Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
• Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.
• Communicate and promote proven strategies, methods, and processes that lead to success.
• Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.

Who You Are

• 5+ years of experience in a Customer Success, specifically at B2B growth stage startups.
• Owned the full client lifecycle, renewals and upsells.
• Great team member who contributes to our culture and our business.
• Takes ownership and demands excellence from themselves and others.
• Likes a fast paced environment and is a quick learner.

Benefits

• Competitive base salary and bonus.
• Healthcare covering medical, dental and vision.
• Work from our NYC HQ.
• Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week.