Customer Success Manager

About the role

Molex is seeking a Customer Success Manager to serve as the primary integrator between the customer and the internal Molex organization, ensuring that customer demand is translated into coordinated execution across engineering, supply chain, manufacturing, and commercial teams. This role is responsible for protecting customer trust by anticipating risks, aligning internal teams, and ensuring commitments are met. The Customer Success Manager deeply understands both the customer's organization and Molex's internal operating systems, enabling them to proactively navigate challenges, surface risks early, and coordinate solutions before issues impact the customer experience. The Customer Success Manager operates across functions and partners closely with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and transparent communication as Molex scales.

Location: This is an onsite role based at our headquarters in Lisle, IL.

Our Team

Molex is a leading global supplier of innovative electronic solutions that create value for our customers and society. We are committed to improving people's lives and making the world a better place.

Responsibilities

• Serve as a trusted point of contact for strategic customers
• Develop deep understanding of the customer's organization, priorities, and decision processes
• Ensure alignment between customer expectations and Molex capabilities
• Navigate internal Molex systems to coordinate responses and actions across sales, engineering, supply chain, manufacturing, and customer service
• Ensure information flows effectively across teams supporting the customer
• Monitor indicators that commitments may be at risk, including delivery timelines, quality issues, data accuracy, inventory availability, and response time expectations
• Anticipate forecast needs and partner with Product Line Management to ensure customer satisfaction
• Surface risks early and coordinate mitigation plans
• Ensure customer commitments are translated into clear internal actions
• Coordinate responses to customer requests and technical inquiries
• Track follow-through across internal teams
• Escalate issues proactively when risks emerge
• Ensure the right leaders and teams are engaged before issues impact the customer
• Maintain transparency and clear communication throughout issue resolution
• Ensure customers receive consistent, high-quality engagement and support
• Anticipate issues that could affect customer trust, including missed ship dates, quote misalignment, quality concerns, and communication gaps

Basic Qualifications

• Bachelor's degree in Business, Engineering, Communications, or a related field
• 5+ years of experience in a customer success, technical account management, program management, or related role
• Experience supporting complex customer accounts or programs
• Experience in a customer-facing role
• Experience working with cross-functional technical or operations teams
• Experience in a manufacturing, engineering, new product development, or supply chain environment
• Experience operating in an ambiguous, dynamic, and frequently changing work environment
• Strong analytical and problem-solving capabilities

Preferred Qualifications

• Familiarity with ERP/PLM systems (SAP, Teamcenter, etc.)
• Experience with VMI
• Experience leveraging AI for efficiency and productivity
• Experience supporting global customers
• Experience working with Tier-1 hyperscale customers

Pay

For this role, we anticipate paying $120,000 - $150,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Benefits

Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.