Customer Success Executive

Who We Are…
GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world’s largest industries for companies, government organizations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.

About the role

In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team.

Responsibilities

• Proactively build relationships with clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.
• Engage, delight and retain clients by supporting business and individual user challenges.
• Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way.
• Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs.
• Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement.
• Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.
• Ensure data integrity by updating records in our CRM system.
• Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success.
• Begin contributing to thought leadership, such as blog posts, webinars, or industry panels.

Requirements

• Bachelor's degree AND/OR 1-3 years’ work experience in a client support/service role.
• Goal orientated with a positive attitude towards KPIs and targets.
• Intellectual curiosity for business, people and culture, and a passion for problem-solving.
• Looks to learn from others and works well independently and within a team.
• Excellent oral and written communication skills.
• Demonstrated ability to meet deadlines and have excellent attention to detail.
• Well defined prioritisation and organisational skills.
• Experience in Salesforce and Microsoft Office preferred.
• Previous experience in the tech industry preferred.

Benefits

To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com. GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.