Customer Engagement Specialist, Inbound

Job Summary

Manage large amounts of incoming phone calls, identify and assess customers' needs to achieve satisfaction, build sustainable relationships and trust with customers through open and interactive communication, provide accurate, valid, and complete information by using the right methods/tools, meet personal/team sales targets and call handling quotas, keep accurate records of customer interactions and account related information.

Basic Requirements

• Be nice!
• Availability to work flexible hours between 5:00am and 9:30pm MST, including weekends
• A minimum of 12 months call center experience, upselling preferred
• Strong phone contact handling skills and active listening
• Strong knowledge of computer systems and software
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Strong written and verbal communication skills
• Strong reading comprehension as well as basic math skills are required
• Ability to take on additional tasks as needed
• Ability to pass a pre-employment drug test (not including THC) and criminal background check

Qualifications

None specified

Skills

Master of ownership, helping people, ethical and reliable, moving fast, customer focused, self-motivated, strong phone contact handling skills, active listening, strong knowledge of computer systems and software, customer orientation, ability to adapt/respond to different types of characters, ability to multi-task, prioritize, and manage time effectively, strong written and verbal communication skills, strong reading comprehension, basic math skills, ability to take on additional tasks, ability to pass a pre-employment drug test (not including THC) and criminal background check

Benefits

• Medical
• Dental
• Vision
• 401K
• Paid Time Off
• Weekly Pay
• Internal Promotion opportunities
• Company swag