Customer Engagement Specialist
Job Description: Your Impact
Your Impact
Are you passionate about creating meaningful connections and making a real difference? As a Customer Engagement Specialist, you'll have the opportunity to elevate customer experiences while playing a vital role in ensuring efficient and effective customer support.
Job Duties: How You Win Everyday
- Take inbound and make outbound calls to assist our customers in scheduling a free appointment with one of our experts.
- Strive to meet or exceed your metrics for converting leads into scheduled appointments, while also focusing on appointment retention.
- Collaborate effectively to ensure smooth communication and provide a personal touch with our homeowners.
Qualifications: What You Offer
- Must be at least 18
- Pre-employment screening includes, but isn’t limited to, a felony/misdemeanor background check
- Minimum of 1-2 years of customer service experience
- A history of reliable and consistent job longevity
Benefits: What We Offer
- Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
- 401(K) Retirement Savings up to a 5% match
- Employer paid life insurance in the amount of $50,000
- Comprehensive paid training
- Career growth and development
Pay Range
Starting at $18/hour
About the Role
We are a family-owned residential construction company specializing in waterproofing, foundations, and concrete repair. Our ambitious nature drives our mission to deliver a "WOW" experience and challenge the status quo. We foster a work environment where employees feel valued and passionate while also creating opportunities for growth.
Schedule
Details on schedule will be provided during the interview process.
Company Information
Thrasher Group and their affiliates are an Equal Opportunity Employer. All employment offers are contingent upon the successful completion of a background check. We reserve the right to verify employment history, education, and any other information relevant to the hiring decision.