Customer Engagement Specialist

Roles And Responsibilities

• Generate sales opportunties through outbound calls, email communications, and follow-up activities
• Respond promptly to customer quotes regarding pricing, inventory availability, and delivery
• Resolve customer concerns and coordinate solutions with management
• Maintain and meet or exceed established sales and gross margin goals
• Plan territory/account approach and manage own resources
• Absorb and assist in training new team members
• Create account development plans
• Perform inventory management for customer-specific material
• Communicate with operations team and may serve as a production meeting representative
• Occasional face-to-face customer interaction and moderate authority/opportunity to set and negotiate product/service terms

Requirements

• A high school diploma is required, with a bachelor's degree preferred
• Three to five years of prior sales or industry experience are preferred
• A solid understanding of product offerings, ERP systems, and markets served is needed
• A general understanding of metal processes and products is beneficial
• Proficiency in MS Office is required
• Minimal travel is required, primarily local during the business day, with some out-of-area and overnight travel expected with advance notice

Pay

Compensation is competitive and commensurate with experience.

Schedule

The schedule is flexible and typically includes occasional face-to-face customer interaction and moderate authority to set and negotiate product/service terms.

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Qualifications

Equal Opportunity Employer