Customer Engagement Specialist

About the role

PEMCO is a mutual insurance company that provides auto, home, renters, and boat coverage. We are committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. We are recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs.

Responsibilities

• Service customer via all forms of customer contact.
• Service customers claims needs (including processing claims within authority).
• Provide intermediate Property & Casualty insurance knowledge.
• Underwrite risks up to level of authority, conduct policy/coverage reviews, when appropriate, and counsel policyholders on coverage.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.

Requirements

• Associates degree or equivalent work experience (Business or related field).
• 2 years of experience in a service professional role with increasing levels of responsibility is required.
• 1 year of experience in property and casualty insurance industry.
• Property/Casualty License is required.

Qualifications

• Skilled proficiency in MS Office: Excel, Word, PowerPoint, Outlook.
• Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation.
• Responsive, flexible, and able to succeed in a team-oriented, collaborative environment, building effective working relationships and partnerships with internal partners, customers, and vendors.

Skills

• Customer First: Relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation.
• Team Player: Responsive, flexible, and able to succeed in a team-oriented, collaborative environment, building effective working relationships and partnerships with internal partners, customers, and vendors.

Benefits

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages. You are eligible to participate in PEMCO’s 401(k) plan which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment: Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure. Granted four (4) personal days immediately upon hire. Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year. Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual. In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.

Other Miscellaneous Benefit Programs Offered By PEMCO Include Flexible Spending Accounts, Education Assistance Program after one year of service, Scholarship program for children of PEMCO employees after one year of service, Employee Assistance Program, Well-being program, Discretionary taxable gifts and gift cards, and other Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars.

Other compensation depending on role, contributions, and performance may include: Discretionary bonuses, Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales), Employee referral bonuses, Shift differential pay.

Pay

The pay range for this role is shown below. Compensation decisions are determined based on an individual’s qualifications, job-related knowledge, skills, and experience. Greater Seattle area target pay range: $59,700-$72,966. The full pay range is $49,750-$82,916. Outside greater Seattle area target pay range: $52,686-$64,394. The full pay range is $43,905-$73,175. Greater Seattle Area is defined as working within approximately 100 miles of Seattle. Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Schedule

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages. You are eligible to participate in PEMCO’s 401(k) plan which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).