Customer Engagement Specialist

BradyPLUS · Las Vegas, NV · 1 mo ago

OTHRFull-time

Responsibilities

Sales Support: Provide administrative support to the sales team and key customers through: Order & Quote Processing, Customer Inventory Management (as needed), Reviewing/Preparing Reports, Customer Usage Margin Reports, Backorder Open Orders, At-Risk Customer Identifying, Sales Gaps, Customer Price and Cost Alignment, Submit Form Requests, Liaison between Sales and Internal Departments, Sample Requests, eCommerce Super User/Live Chat Agent (where applicable), ERP Super User, Manage/Create Customer Order Guides (as needed), Back-Up Support for Customer Solution Specialists, Customer Relationship Management.
Customer Relationship Management: Support the sales team in developing and nurturing strong, long-term relationships with customers. Utilize Salesforce Upselling & Cross-Selling Activities, Immediate Response to Customer Issues, Attend Customer Meetings or Sales Rep Ride A-longs (as needed).
Engagement Strategies: Execute customer outreach strategies to enhance customer engagement and ensure their needs are met or to identify potential issues before they arise. Regular Cadance of Proactive Customer Outreach Activities, Identify Customer Churn Risk, New Customer Onboarding, Product Knowledge.
Product Knowledge: Stay updated on new products and enhancements to provide accurate and current recommendations to Customers. Participate in Vendor Trainings and Sales Meetings to stay up to date on the latest Sales initiatives, Notify Customers of New Products.

Requirements

At least 2 years of Customer Service, Sales Support, or Inside Sales experience.
Excellent verbal and written communication skills.
Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
Keen attention to detail and accuracy in handling data and documentation.
A proactive nature with strong problem-solving skills.
Strong organizational and multitasking abilities.
Ability to work independently and collaboratively.
Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers.

Qualifications

Customer-centric with a focus on delivering exceptional service.

Skills

Customer Service
Sales Support
Inside Sales
CRM Software
Microsoft Office Suite
Customer Relationship Management
Product Knowledge
Technology Use
E-Commerce Support
Live Chat Support

Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About the Role

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.