Customer Engagement Specialist

About the role

Welcome to Ryerson, a leading provider of industrial metal products and services since 1842. Ryerson offers a dynamic, quality‑focused environment ideal for advancing your career in the metals industry. As a Customer Engagement Specialist you will ensure orders are processed accurately and efficiently with minimal assistance, help develop a steady customer base, and make impactful in‑person sales calls.

Responsibilities

• Plans territory/account approach and manages own resources.
• Assists in training new team members.
• Assists in creating account development plans.
• Performs inventory management for customer‑specific material.
• Communicates with operations team and may serve as a production meeting representative.
• Occasional face‑to‑face customer interaction with moderate authority to set and negotiate product/service terms.
• All other duties as assigned; duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• High School diploma required; Bachelor’s Degree is preferred.
• 3‑5 years prior sales or industry experience preferred.
• Solid understanding of product offerings, ERP systems, and markets served.
• General understanding of metal processes and products.
• Proficient in MS Office.
• Minimal travel required—primarily local during the business day, with occasional out‑of‑area or overnight travel possible with advance notice.