Customer Engagement Specialist

About the role

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. We offer a dynamic environment for professional growth, valuing our people and creating rewarding career opportunities.

Responsibilities

• Provide timely and accurate information to incoming customer inquiries regarding order status and product knowledge.
• Handle all client interactions, including inbound and outbound calls, electronic requests, and face-to-face interactions with walk-in clients.
• Process customer orders and changes according to established department policies and procedures.
• Act as the point of contact for Brady Sales Representatives regarding open orders.
• Maintain various accounts and review open orders.
• Pull Material Safety Data Sheets and provide copies as required for customers.
• Research customer problems and follow through to resolution.
• Provide administrative support for management, including report generation, data processing, and filing.
• Greet guests, answer phone calls, and direct them to the appropriate line.
• Perform other related duties and projects as assigned by supervisor.

Requirements

• Excellent communication skills, both written and verbal.
• Technically savvy with the ability to navigate new computer programs, internet-based software, and telephones.
• Ability to multitask and resolve customer grievances effectively.
• Bilingual ability is a plus.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• Flexible spending accounts.
• Employee Assistance Programs (EAP).
• 401(k) Retirement plan with company match.
• Generous paid time off package.
• Educational reimbursement.
• Paid family leave.
• Adoption assistance.

Pay

The pay range for this role is $21.63–$24.04 per hour, based on current market data, internal equity, and other business factors. Actual compensation may vary depending on relevant experience, qualifications, geographic location, and other considerations.