Customer Development Rep

We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide. WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more.

About the role

The Customer Development Representative (CDR) team works in conjunction with our Account Management Teams and is responsible for generating upgrade opportunity volume and warm introductions for our Account Managers. You are creative, passionate, and an ambitious teammate, eager to advance through a clearly defined learning and earning path. WP Engine offers a dynamic, creative environment where you are provided the tools, resources, and unique leadership to sell and take your career to the next level!

Responsibilities

• Proactively identify and mitigate customer risks using data and internal systems within an assigned book of business.
• Generate qualified outbound opportunities to consistently overachieve a monthly quota.
• Set and engage in proactive customer meetings to positively reduce churn and drive MRR growth.
• Accurately research and catalog contact, account, and opportunity information.
• Expand relationships with clients, allowing them to understand the full advantage of our WordPress solutions.
• Work as part of a selling team with a focus on strengthening relationship development.
• Use effective sales techniques to uncover customer needs that can be addressed through our solutions.
• Articulate the benefits of using our solutions to existing customers across a broad array of industries.

Requirements

• Prior sales experience required; exposure to Solution Selling, Customer-Centric Selling, Sandler, or SPIN strongly preferred.
• Experience working with Salesforce.com or other CRM applications is required.
• Daring and performance-driven attitude.
• Consistent over-achievement and work ethic.
• The ability to learn quickly and be a self-starter are vital to this role.
• Effectively lead prospect/client expectations.
• Ability to effectively communicate over the phone and email.

Benefits

• Company Stock Options (Every employee is an owner in the company)
• Great Health Benefits (Medical, Dental, Vision, Life Insurance)
• Fertility Benefits (IVF/Fertility drug coverage)
• HSA Company contribution
• 401(k) with a 4% match
• Disability Insurance
• Paid Family and Caregiver’s Leave
• Employee Assistance Program
• Generous Vacation Time
• One-time $500 payment to set up your home office
• 4 Company Wellness Days a year
• 1 floating holiday
• Pet Insurance
• On-going education through LinkedIn Learning, Workday Learning and our Career Growth Portal

Pay

Base Salary / Variable / OTE: $45,000 base / $15,000 variable / $60,000 OTE. Sales incentive plans are uncapped with significant earning potential.