Customer Contract Admin Analyst

Responsibilities

• Interacting and proactively communicating with MMS Dispensing Sales team daily to manage the creation of customer facing quotations.
• Ensuring that the Tier I Quoting requests queue volume meets or exceeds department service and turnaround standards.
• Communicating with sales via email, MS Teams, General Mailbox (GMB).
• Maintaining up-to-date and current knowledge of product offerings, applicable policies and procedures, and purchase acquisition/marketing programs.
• Provide pre-deal support for all Dispensing contract requests.
• Support field team in contract-related items and supporting analysis.
• Drive implementation of contracting and pricing strategies through day-to-day execution, as well as advising on potential new offers to meet market needs.
• Aim to protect client interests (margin, risk, policy, etc.), escalating as needed to all levels of management cross-functionally.
• Drive contracts review/approval workflow process, ensuring appropriate process is in place and enforced, liaising with Business, Sales, Contracts Tier II or Legal as needed.
• Facilitate requests to management to offer non-standard pricing and/or offering.
• Coordinate post-deal activities and ensure smooth handover with post-deal team counterparts for implementation, depending on contract design.
• Drive process improvement projects – is there a better way?
• Maintains high standards of professionalism and integrity.

Qualifications

• High School Diploma OR associate's degree with 5+ years business experience OR Bachelor's Degree with 2+ years of business experience.
• Excellent technical skills.
• Proficient in Excel for deep dive data analytics
• Proficient with Microsoft Suite.
• Experience in SAP and SF.com a plus.
• Excellent communication & analytical skills.
• General understanding of commercial contract management, including contract strategy development, pricing, product technology, quoting, and policy development.
• Positive attitude and strong work ethic.
• Demonstrates strong organizational skills and time management skills.
• Must be flexible and adaptable – able to switch gears and reprioritize.