Customer Contract Admin Analyst - Urgent Need

Essential Functions

• Maintain accounts receivable balances and perform collection functions.
• Resolve customer disputes related to non-payment and conduct payment negotiation.
• Escalate accounts as necessary.
• Work closely with Account Executives (Sales), Contracts, Recon/Database, Field Service, Cash Applications teams to identify and resolve issues affecting timely payment.
• Review contractual terms and communicate with customers and internal teams to help resolve discrepancies and obtain payment.
• Multi-task and demonstrate excellent analytical/reasoning skills.
• Show attention to detail and possess good verbal/written communication skills.
• Work both independently and as part of a team.

Specific Duties, Activities, and Responsibilities

• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency.
• Perform reconciliations as necessary.
• Review and monitor assigned accounts and all applicable collections reports.
• Provide timely follow-up on payment arrangements.
• Maintain required level of documentation on collection efforts.
• Escalate delinquent accounts as per the Escalation Protocol.
• Complete all reports on delinquent accounts by the established deadlines.