Customer Contract Admin Analyst - Urgent Need (Onsite)

Position

Customer Contract Admin Analyst

Description

Client : Medical Devices Company
Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)
Work hours: 7:30-4:00 (this is negotiable once they start, depending on traffic)

Essential Responsibilities

• Working closely with Sales, Contracts and Implementation/Service teams on pre and post-deal asset/deal change requests for Dispensing Customer Orders
• Manage incoming Term Begin Date Adjustment requests for strategy, creation, processing and validation
• Process and coordinate all Lease Buyout Requests activities – system termination, RMA pick up and Cash Application
• Analyze and process all executed Assignment Agreements based on revenue recognition rules
• Carefully oversee post-deal activities and ensure smooth handover with Portfolio team counterparts for successful customer relationship, billing, and collection activities
• Review and release contract Customer Order Credits for compliance
• Manage Cancelled Sales Order requests – escalation for approval, processing of transactions
• Manage Equipment Confirmation transactions related to revenue recognition
• Support for all Dispensing RMA requests
• Manage incoming RMA requests for strategy, creation, processing and validation
• Analyze data according to RMA protocol and provide results to Sales
• Collaborate with logistics regarding physical pick up of equipment
• Data Analysis to identify the population of contracts that require manual termination related to returns
• Escalate exception return requests for approval
• Communicate and properly set the expectation of when billing will cease for a return order
• Support Field and Logistics with processing Move Forms (Review assets, Ensure site relationship, Submission)
• Create quotes for reimplementation as needed for moves
• Process Assignments
• Maintain current knowledge of Dispensing business strategy and contracting practices, policies and procedures including but not limited to the following:
• sales cycle
• installation and applicable implementation procedures
• billing/revenue management
• system and transactional procedures
• general understanding of revenue recognition guidelines and accounting principles
• Support field team in contract-related items and supporting asset-level analysis
• Aim to protect client interests (margin, risk, policy, etc.), escalating as needed
• Proactively manage and prioritize work within your queue to effectively execute on daily operations
• Ensure all cases and credits are completed by end of month deadlines
• Track and report on pending workload cases and credit worklists
• Participate in departmental goal-setting and seeing through to completion
• Participate in peer training and peer review activates as needed

Qualifications/Hard Skills

• BA/BS required (in lieu of a Bachelor’s Degree, minimum seven years’ business experience)
• Minimum 3 years of experience in contracting and/or system and deal analysis
• General understanding of commercial contract management, including contract strategy development, negotiations, and policy development
• Knowledge of Qlikview
• Knowledge of SharePoint
• Knowledge of SalesForce
• Knowledge of ERP and CRM systems
• Expert/Advanced Level Excel skills
• Basic Microsoft Office skills
• Word
• Outlook
• OneNote

Soft Skills

• Strong verbal and written communication
• Ability to think critically
• Ability to adapt to change
• Ability to problem solve with efficiency
• Strong organizational and Time Management skills
• Strong personal motivational skills
• Ability to work with others in a Team environment as well as independently
• Ability to work under pressure
• Strong work ethic
• Ability to multi-task
• Strong Attention to Detail