Customer Content Specialist

About the Role

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter.

Responsibilities

• Work directly with clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives.
• Act as the primary point of contact for clients throughout the distribution process, serving as product experts and strategists to align service offerings with a client’s communication needs.
• Offer recommendations on content best practices to help increase engagement and visibility.
• Collaborate with a team of supportive and goal-driven professionals dedicated to client success.

PR Newswire supports specialists through career progression and personal growth opportunities as they advance within the role. Overtime and holiday coverage may be required based on business needs.

Requirements

• 1+ years of experience in content creation, customer service, or a related field.
• BA degree in a communication-related field.
• Team player who is self-driven to exceed core metrics and department goals.
• Passion for customer service and fulfillment in helping others.
• Proven ability to master a product portfolio and position solutions to customers to impact revenue generation.
• Knowledge of SEO, AEO, GEO, and content best practices desired.
• Expertise in PowerPoint, Canva, and public speaking a plus.

Benefits

• Hybrid work model based on performance and career progression.
• Introductory training program for proprietary systems.
• Opportunities for career progression and advancement.
• Flexible Time Off.
• Evening and weekend shifts eligible for pay differentials.

Hybrid schedule: 2 days a week in the local office.

About Cision

As a global leader in PR, marketing, and social media management technology and intelligence, Cision helps brands and organizations identify, connect, and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics, and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA, and APAC.