Customer Content Specialist

About Us

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you.

As a global leader in PR, marketing, and social media management technology and intelligence, Cision helps brands and organizations identify, connect, and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics, and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions.

Responsibilities

• Work directly with clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives.
• Act as the primary point of contact for clients throughout the distribution process, serving as a product expert and strategist to align service offerings with a client’s communication needs.
• Offer recommendations on content best practices to help increase engagement and visibility.
• Overtime and holiday coverage may be required based on business needs.

Requirements

• 1+ years of experience in content creation, customer service, or a related field.
• BA degree in a communication-related field.
• Team player who is self-driven to exceed core metrics and department goals.
• Passion for customer service and fulfillment in helping others.
• Proven ability to master a product portfolio and position solutions to customers to impact revenue generation.
• Knowledge of SEO, AEO, GEO, and content best practices desired.
• Expertise in PowerPoint, Canva, and public speaking a plus.

Schedule

• Hybrid work model – 2 days a week in the local office.
• Evening and weekend shifts are eligible for pay differentials.

Benefits

• Hybrid work model based on performance and career progression.
• Introductory training program for proprietary systems.
• Opportunities for career progression and advancement.
• Flexible Time Off.