Customer Content Specialist
Responsibilities
The Customer Content Specialist team at Cision consists of supportive and goal-driven professionals who help our client base achieve their corporate objectives through our diverse portfolio of communications solutions. Specialists work directly with clients to ensure their press releases are distributed effectively, serving as the primary point of contact throughout the distribution process. They also act as product experts and strategists, aligning service offerings with client communication needs. Specialists provide recommendations on content best practices to enhance engagement and visibility.
PR Newswire supports specialists through career progression and personal growth opportunities, encouraging growth and celebrating success. The role involves working collaboratively with colleagues in a hybrid work setting, offering a passion for customer service, and demonstrating a proven ability to master a product portfolio and position solutions to impact revenue generation.
Requirements
- 1+ years of experience in content creation, customer service, or a related field
- Bachelor's degree in a communication-related field
- Knowledge of SEO, AEO, GEO, and content best practices
- Expertise in PowerPoint, Canva, and public speaking (a plus)
Qualifications
- Self-driven to exceed core metrics and department goals
- Passionate about customer service and finding fulfillment in helping others
- Proven ability to master a product portfolio and position solutions to customers
Benefits
- Hybrid work model based on performance and career progression
- Introductory training program for proprietary systems
- Opportunities for career progression and advancement
- Flexible time off
- Evening and weekend shifts eligible for pay differentials
Pay
Compensation is competitive and commensurate with experience.
Schedule
Hybrid schedule, 2 days a week in the local office.