Customer Content Specialist
Responsibilities
The Customer Content Specialist team at Cision is made up of supportive and goal-driven professionals who assist our clients in achieving their communication goals through our various services. Specialists work closely with clients to distribute press releases effectively, ensuring alignment with their objectives. They serve as the primary point of contact throughout the distribution process, acting as product experts and strategists to tailor our services to meet client needs. Specialists also provide guidance on content best practices to enhance engagement and visibility.
PR Newswire supports specialists in their professional development and offers opportunities for advancement. The team fosters a collaborative environment where growth and success are celebrated, aiming to become a stronger partner for clients.
Requirements
- 1+ years of experience in content creation, customer service, or a related field
- Bachelor’s degree in a communication-related field
- Knowledge of SEO, AEO, GEO, and content best practices
- Expertise in PowerPoint, Canva, and public speaking
Qualifications
- Self-driven to exceed core metrics and department goals
- Collaborative with colleagues in a hybrid work setting
- A passion for customer service and helping others
- Proven ability to master a product portfolio and position solutions for revenue generation
Benefits
- Hybrid work model based on performance and career progression
- Introductory training program for proprietary systems
- Opportunities for career progression and advancement
- Flexible time off
- Evening and weekend shifts eligible for pay differentials
Pay
Compensation is competitive and commensurate with experience.
Schedule
Hybrid schedule, working from home 2 days a week and in-office 1 day a week.