Customer Content Marketing Specialist

Position Summary

This position works with assigned ecommerce accounts to submit approved product content to accounts web content management system. It involves creating customer-specific, product-based content such as images, specifications, and attributes. The role is differentiated by related experience and complexity of account management responsibility.

About the role

The position is responsible for managing content for assigned ecommerce accounts, including populating and submitting customer setup sheets, rich content sheets, and databases/portals using product data, images, assets from the Almo Product Content database. They also identify and correct errors, contribute to improving product hierarchy, sorting, and search results, and proofread, edit, and review content to ensure accuracy and consistency.

Responsibilities

• Manage content for assigned ecommerce accounts, including populating and submitting customer setup sheets, rich content sheets, and databases/portals using product data, images, assets from the Almo Product Content database.
• Identify and correct errors (e.g., images don't match descriptions, missing icons, spelling) and contribute to improving product hierarchy, sorting, and search results.
• Proofread, edit, and proactively review content to ensure accuracy and consistency with copy, images, and product presentation while meeting established deadlines.
• Maintain communication with Fulfillment to ensure the workflow and efficiency of individual workflows support sales goals and sales potential.
• Content Creation: If not currently available on the content servers, the position may need to collect attributes, spec sheets, marketing copy, images, or digital assets from available sources (including suppliers) needed for item setup in the master data content system. Includes communicating with internal customers in response to content needs.
• Participate in special projects as required.

Qualifications

• Associates degree
• Systems Experience: Working knowledge of MS Office, proficiency with Excel spreadsheets, data entry and manipulation. Very strong internet browser experience. Proficiency with Photoshop is preferred.
• Prior experience in utilizing proofreading skills, identifying grammatical and spelling errors
• High level of attention to detail and organizational skills
• Able to handle multiple projects and tasks, problem solve, and manage to deliverable dates
• Strong oral/written communication and interpersonal skills. Team orientation and ability to support others during high volume or shifting priorities

Additional Skills, Knowledge, And Abilities

• Ability to read and comprehend instructions, short correspondence, memos, and technical information
• Ability to effectively present information in one-on-one and small group situations
• Ability to deal with frequent changes and realignment of priorities
• Ability to problem solve independently

Why Join Us

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• Lively social calendar—there's always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented, high-performing team
• Workplace Commitments: We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone. We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.