Customer Care Specialist (Bi-Lingual) (On-Site)

Job Summary

The Neumo Customer Care Call Center provides 24/7 assistance to its customers across the United States and Canada. As a Customer Care Associate, you will serve as a direct point of contact for customers to ensure their inquiries and concerns are resolved fairly and effectively. You will demonstrate ownership by instilling confidence through clear, professional communication and timely issue resolution.

Duties and Responsibilities

• Answers inquiries from customers about services and programs offered by Neumo
• Explains processes and procedures for loading, and changing material associated with various self-service terminals
• Performs research to respond to customer inquiries
• Provides accurate, timely information meeting the customer’s needs through problem resolution
• Escalates customer issues or concerns to next level support and/or management as appropriate
• Maintains customer confidentiality while complying with privacy regulations
• Works professionally and solution-oriented
• Learns, retains, and applies information about programs and services
• Comprehends virtual assistance
• Remotely accesses equipment to troubleshoot and resolve hardware and software issues
• Dispatches field technicians
• Performs other duties as assigned

Education and Experience

Minimum of a High School diploma/GED or Associate’s Degree in lieu of required experience
1-3 years of experience, preferably in a customer care setting

Knowledge, Skills and Abilities

• Strong verbal and written communication skills
• Ability to multi-task and navigate through multiple systems
• Ability to work with others in a team environment
• Demonstrates the ability to use sound judgement and discretion regarding confidential information
• Demonstrates ability to work in a fast-paced environment
• Demonstrates strong interpersonal skills with a collaborative style

Work Environment

Office setting with a moderate noise level. The employee will work at an individual workstation, using a telephone and computer. Regular use of a computer and other office machinery, such as printers and copy machines. Occasional movement around the office. Frequent communication via telephone.

Neumo Summary

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Pay

Competitive benefits and compensation package

Schedule

24/7 availability

Benefits

Equal Opportunity Employer