Bi-lingual Customer Account Specialist

Responsibilities

• Maintain accounts and develop strong customer relationships to support and promote current and future business opportunities
• Develop strong, internal working relationships to support and promote efficient, timely, and accurate response to customer expectations
• Ensure total customer satisfaction and on-time delivery by coordinating and processing daily delivery schedules with scheduling and the shipping department and communicating same with sales, management, and the customer
• Play a part in determining the best supply chain solution to maximize service and minimize costs
• Manage and track customer warehouse product to ensure availability and min/max levels while managing overruns and underruns. Analyze monthly usages and re-stocking per customer
• Address customer complaints and questions seeking aid from sales and management as necessary
• Maintain proper checks and balances for optimum cost benefits relative to margin and customer pricing
• Understand cost information and identify opportunities for cost containment and margin improvement; ensure accurate product pricing for invoicing
• Negotiate win-win solutions for customers’ order fulfillment, if necessary, to accommodate for production and shipment delays
• Ensure our customers get the quality, consistency, and responsiveness they deserve

Requirements

• Fluent in English and Spanish, both verbal and written
• Experience in Customer Service or Account Management within a manufacturing environment
• HS or GED is required; Bachelor’s in Supply Chain, Transportation, Freight, Logistics, or equivalent experience is highly desired
• Proficiency in MS Office Suite, and the ability to learn multiple system interfaces
• Excellent communication skills, excellent problem-solving skills, able to react within a rapidly changing environment
• Detail-oriented and able to analyze various sources of information that are relevant to the business
• Must have the ability to perform several tasks concurrently with ease and professionalism

Qualifications

Corporate culture based on integrity, respect, accountability, and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies, and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.