Customer Account Specialist

Responsibilities

• Generates aging reports and performs analysis on accounts within an assigned portfolio.
• Serves as the first point of contact for customers on account related issues.
• Identifies and analyzes accounts with past due balances; portfolio consists of complex, high volume accounts requiring extensive analysis and customer contact.
• Contacts external customers to negotiate and ensure account payment and resolution of past due balances by means of telephone, email, mail and by Zoom.
• Contacts customer regarding repayment of deductions/short pays and works with other departments to resolve any issues – maintains accurate notes for all deductions and report results at manager meetings.
• Analyzes accounts to identify customers that may require credit suspension, rebilling, write-offs, or third-party collections placement and takes appropriate action in each instance.
• Records and maintains records of delivery to document services/products were rendered.
• Ensures all contact information is correct for assigned portfolio: contacts, phone, address, email, A/P, Payor account, etc. and updated as notified.
• Performs account analysis with explanations and answers to any inquiries; handles escalated, complex, or problematic calls from junior level collectors.
• Prepares documentation required for Legal Department and submit to management for approval; including analysis of payment history, invoice copies, detail any credits and any other entries on the account.
• Notifies appropriate management and sales of bankruptcy status and includes on monthly reporting; maintains all relevant files on designated shared drive.
• Communicates complex ideas to external and internal customers and all levels of management.
• Maintains large amounts of data and reports in Excel utilizing pivot tables and formulas to validate results.
• Identifies root cause issues and addresses customers to influence customer behavior.
• Recommends efficiencies to procedures and customer payment plans to ensure department goals are achieved.

Qualifications

• High school diploma or GED
• 3+ years related work experience or training
• Strong work ethic
• Must be self-motivated in a fast-paced environment

Additional Qualifications

• Strong negotiation skills
• Excellent business writing and speaking skills
• Superior customer service to both external and internal customers
• Problem solving skills; able to make quick, accurate, decisions on critical matters
• Demonstrated analytical skills
• Solid mathematical comprehension: proficiency with spreadsheets and databases, research and organize large volumes of data, basic accounting knowledge, basic understanding of interpreting financials
• Solid mathematical comprehension: proficiency with spreadsheets and databases, research and organize large volumes of data, basic accounting knowledge, basic understanding of interpreting financials
• Solid mathematical comprehension: proficiency with spreadsheets and databases, research and organize large volumes of data, basic accounting knowledge, basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials
• Basic understanding of interpreting financials