Customer Account Specialist

Position Responsibilities

• Servicing customer needs while building and maintaining ongoing business relationships.
• Analyze delinquent accounts and perform collections functions on highest-risk accounts with recommendations for resolution which may include repossession and/or potential litigation.
• Reconcile transactions and balances to maintain accurate accounts.
• Maintain a daily work queue to bring delinquency ratio within target ranges.
• Coincordinate billing with Accounting.
• Skip tracing to obtain updated customer contact information.
• Monitor receivables and collections providing updates to Collection Manager/Management using appropriate reporting procedures.
• Document all communications with customers in the company database.

Qualifications And Skills

• One year of customer relations experience preferred.
• Proficient in Excel, Microsoft Windows and Word a must.
• The ability to work well independently and resolve customer issues.
• Must have effective negotiation and problem-solving skills.
• Able to work in a team environment.
• Strong communication, interpersonal, and analytical skills required.
• Bilingual in English and Spanish preferred.