Customer Account Specialist

Job Summary

Do your friends describe you as a “people person?” Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist.

What You'll Do

• Build relationships with customers and collaborate with internal teams to solve challenging customer problems.
• Leverage C.H. Robinson’s global technology platform, Navisphere, to manage shipments and exceed customer expectations.
• Communicate shipment updates proactively and accurately ensuring a customer-centric approach.
• Analyze customer inquiries and provide quality and timely insights and updates to your customers.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Network internally with Account Management, Operations, and Capacity teams.

Qualifications

• A High School Diploma or GED equivalent.
• Previous Customer Engagement Experience.
• Ability to travel up to 5% domestically.

Preferred Qualifications

• Value a diverse and inclusive work environment.
• Basic proficiency in Microsoft Office Suite of Programs.
• Attention to detail, accuracy, and problem-solving skills.
• Demonstrated negotiation, collaboration, and influencing skills.
• Hold a Bachelor’s Degree from an accredited college or university.

What We Offer

• Dynamic and comprehensive onboarding program.
• Flexible work schedule with the option to work remotely one day a week.
• Health, wealth, and self-focused benefits including medical, prescription drug, dental, vision, life insurance, disability, paid holidays, and paid time off.
• Employee Stock Purchase Plan and 401(k) with company matching.
• Charitable Giving Match Program and career development opportunities.

Equal Opportunity Employer

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities.

Compensation Range

$17.31 - $36.04. Base pay only. Additional variable compensation may apply.